Starfish Cayo Santa Maria branded a “hellhole” by frustrated holidaymakers

sick sid
Starfish Cayo Santa Maria branded a “hellhole” by frustrated holidaymakers

The Cuban Starfish Cayo Santa Maria resort has been slammed by a number of its recent guests, who claim that the five-star hotel is riddled with gastric illness.

If youve suffered from a gastric illness which lasted for up to 7 days on your package holiday, as long as your ruined break has been within the last three years then you may be able to make a claim for compensation!

For more information on making your claim, just answer a few questions relating to your case on our online enquiry form.

Alternatively if youd rather discuss your claim with one of our dedicated travel law team members, you can do so by calling YourHolidayClaims now on 0330 100 2851.

Hygiene standards at the Starfish Cayo Santa Maria criticised

  • Reports emerge that suggest multiple holidays have been ruined by illness
  • One holidaymaker claims that food poisoning was the cause for their ruined holiday
  • Many guests forced to visit hospital as a result of their illness

YourHolidayClaims expert legal team understands that many recent holidaymakers have fallen ill at the Starfish Cayo Santa Maria, in Cuba.

This comes following the discovery of online reviews which have been made on the website TripAdvisor, as visitors of the First Choice promoted resort have felt the need to display their post-holiday opinions.

In one of these reviews, an August 2017 guest of the Starfish Cayo Santa Maria posted:

“This hotel is the complete pits! The food will likely put you in hospital with food poisoning. It put myself and six others in hospital on intravenous medication.

“The canteen is dirty and fly ridden.

“Myself and my 2 children were very unwell for the duration of our holiday. Do not waste your hard earned money on this complete hellhole”.

In addition to this, it unfortunately appears that this holidaymaker is not the only one to have recently fallen ill during their stay at the five-star hotel, as another poster commented:

“Food hygiene is very poor, its left uncovered in high temperatures, approximately 10 people out of the group I arrived with were very ill and 5 had to go to hospital.

“Im glad I took this holiday but I doubt I will be returning”.

Our expert opinion

“Here at YourHolidayClaims we regularly learn of gastric illness outbreaks at all-inclusive Cuban resorts, however that doesnt make it any less disappointing each time we are made aware of a new outbreak.

“It is completely unacceptable that guests of the Starfish Cayo Santa Maria have been hospitalised as a result of falling victim to illness at the hotel.

“I should hope that the tour operator and hotel management take immediate action to investigate into the claims which are being made.

“Remember, if you have ended up ill on a package holiday due to poor hygienic practices at a resort, you may be able to make a claim. Contact our friendly and knowledgeable team today to reveal how much you could be entitled to!”

Sue Robinson
Expert solicitor at YourHolidayClaims

Contact the experts now

The legal team here at YourHolidayClaims hold an impressive 99% success rate when it comes to converting holiday illness claims, so you can be confident of getting the result that you want with us in your corner. Make sure you will be receiving the correct support and guidance when considering compensation, find out more about claiming for holiday illness in Caribbean.

To speak to a YHC travel law team member today, give us a call now on 0330 100 2851.

Or if you are unable to speak over the phone at the moment, arrange for us to contact you at a more convenient time by providing us with a few details and starting your claim online.

Further Cuban outbreak articles

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
Contact Us Today
Contact Us Today

The Latest Illness Outbreaks & Advice from YHC

Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
Start your claimtoday! See ourSuccess Stories

Notice: Undefined variable: post in /home2/holidayclaims/3D7OC2L8/htdocs/wp-content/plugins/mfm-schema/inc/schemaoutput.php on line 116

Notice: Trying to get property 'ID' of non-object in /home2/holidayclaims/3D7OC2L8/htdocs/wp-content/plugins/mfm-schema/inc/schemaoutput.php on line 116
Starfish Cayo Santa Maria branded a “hellhole” by frustrated holidaymakers