Staffs family launch legal action following “diabolical” holiday at Iberostar Ensenachos, Cuba

cayo santa maria

A Willenhall family of 4 have turned to the legal experts at YourHolidayClaims for help to claim compensation after their £5,000 Cuban holiday was ruined by severe sickness.

The Woodcock party jetted off to the five-star a la carte Iberostar Ensenachos in Cayo Santa Maria at the end of June 2017, hoping to enjoy the facilities on offer.

Unfortunately, the quartet’s plans were soon put on hold as one by one, all 4 members of the Woodcock family were struck by illness symptoms including nausea, diarrhoea and stomach cramps.

Speaking to the claims experts at YHC, father Adrian Woodcock is in no doubt that his family’s illness was the result of “dire” hygiene standards at the Thomson promoted resort. He claims to have witnessed an alarming catalogue of hygiene errors such as:

  • Food appeared to be undercooked
  • Hot food seemed lukewarm
  • Prepared food would be left uncovered with flies and cockroaches seen in the main buffet
  • Meat would not be refrigerated before cooking
  • Birds were seen eating from the food in the pool and beach bars

“My 26-year-old son lost over a stone as a result of this illness,” Adrian adds.

“The food standards were utterly dire – you could see that milk had been left out and had actually curdled; raw meat was handled with the same utensils as cooked meat, there was no hand sanitizer and barely a clean table.

“In our room, you could even see what looked to be sick sprayed up a wall that had not been cleaned properly from the previous occupants.

“In my opinion, the swimming pool also needs to be urgently addressed – there were holes in the pool’s floor and I fear that this could lead to a serious injury, especially where children are involved.

“We reported all our concerns and illness to the rep but I feel that we were not listened to and simply disregarded as “moaning British”.

“None of my family have ever complained before but I feel that I must warn others of standards at this resort.

“Whilst we were on holiday, we became aware that others were also ill and even learned that a 4-year old was diagnosed with salmonella.

“Since returning to the UK, we have continued to suffer from repeat illness symptoms.”

Despite contacting tour operator Thomson on more than one occasion since their return home, Mr Woodcock feel that his complaints have been “blatantly ignored.”

Undeterred, the sickness stricken quartet have resolved to pursue a no win no fee claim for sickness in Cuba with the specialist claims solicitors at YourHolidayClaims.

Danielle Burnie, Litigation Executive in charge of the group’s claim commented: “I am concerned to learn of the Woodcock family’s holiday experience.

“In our experience, illness outbreaks within package holiday hotels are frequently the result of breakdowns in food or pool hygiene. I sincerely hope that the hotel and tour operators work together in order to identify the cause or causes of illness.

“Falling sick on holiday can not only ruin a much-anticipated trip but can also lead to lasting complications if any number of post-infective conditions occur. For this reason, I would always advise that you report your illness in resort, seek medical attention and document any hygiene failings. Exchanging contact details with other afflicted guests can also prove beneficial should you wish to make a claim for compensation on your return.”

Have you been sick in Cuba?

If your Cuban package holiday was ruined by an outbreak of illness, you too could be eligible to make a hassle-free claim like the Woodcocks.

To discuss your case with Danielle, or any of our dedicated claims lawyers, call the YHC helpline on 0330 100 2851. Or, if you don’t have time to talk right now, you can request a call back by completing a few short questions online.

With over 50 years’ experience in successfully settling claims for sickness in Cuba and an unrivalled claim success rate, you can rest assured that your case is in the safest of hands with YourHolidayClaims.

But don’t just take our word for it – check out our Cuba success stories:

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Staffs family launch legal action following “diabolical” holiday at Iberostar Ensenachos, Cuba
2017-08-11T14:44:31+00:00
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