“Special time ruined” due to British couple hospitalised at the Grand Bahia Principe, Punta Cana

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A couple who travelled to the Grand Bahia Principe for their 30th wedding anniversary and 50th Birthday celebration described their £3,000 holiday that was meant to be a holiday of a lifetime that will be remembered for all the wrong reasons.

Sadly, the couple ended up hospitalised due to contracting gastroenteritis.

Diane from Fife said on TripAdvisor “The hotel is supposed to be 5 stars Im sorry it would struggle to get 3 from me.

“On the 2nd day we went to the beach and at lunchtime we went into the BBQ beach restaurant for a drink of water so we took a drink from one of the water machines, we drank one cup and on the second half way down noticed floaters in the bottom like algae by that time it was too late wed drank more than one.

“We did inform the rep about this and one of the members of staff at our reception.

“The next day I started to have a terribly upset stomach and diarrhoea and my husband wasnt much better. The diarrhoea continued throughout the rest of the week we tried going into the pharmacy for medication to stop it but they didnt have any so that has to tell a story.

“By the next Tuesday I was so ill I went to the Doctor in the complex who said I was very dehydrated and referred me to the hospital as my blood pressure was so low and my pulse was very fast, the hospital was a scary experience the put me on IV fluids and medicines and took blood tests but the wanted me to stay in as I had a bad case of gastroenteritis.”

Diane and her husband were amongst the many who were reported to have recently been ill during their stay.

“The diarrhoea continued the rest of the holiday I can safely say it is the worst holiday I have ever been on and I know speaking to a good few people we were not the only ones who were ill” she added.

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “I am deeply saddened to hear peoples holidays have been ruined by what appears to be as a result of poor hygiene standards.

“I sincerely hope the tour operators, Thomas Cook and First Choice, take matters seriously and carry out a full investigation into the cause of the illness outbreak.  They need to resolve matters as soon as possible to prevent the situation from escalating.

“The team and I, particularly throughout the summer months, handle many claims for British holidaymakers who have fallen ill whilst on holiday abroad and I urge anyone who has fallen ill during their stay at the Grand Bahia Principe to contact us as soon as possible.

“We have successfully handled claims against this hotel and recently helped the Bickerton family receive £3,800 in total damages after gastric illness ruined their family honeymoon at the resort. ”

Contact us to start your claim today

The team of lawyers at Your Holiday Claims help thousands of British holidaymakers every year to successfully claim compensation for illness suffered abroad.

If you would like to make a claim for compensation due to falling ill during your stay at the Grand Bahia Principe, contact us today to speak directly to a holiday illness claims expert.

Call 0330 100 2851 1 or if you would like to request a call back, simply complete the online contact form on our website and we will be in touch with you as soon as possible.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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“Special time ruined” due to British couple hospitalised at the Grand Bahia Principe, Punta Cana
Shaun Starr