Sovivia hotel “Hotel of nightmares” Tunisia

We are assisting British holidaymakers who have returned from the Soviva hotel to successfully claim holiday illness compensation after their holiday was ruined due to the poor food and hygiene standards in this hotel.

A gentleman from Peacehaven who travelled to the Sovivia hotel in October 2013 said on Tripadvisor: “This hotel can never been visited or monitored by Thomas cook or if they did, they must have been blind. The food is unsafe with some bad practises which resulted in many becoming ill, the rooms all had various faults, some dangerous some in poor state of repair and poor hygiene.

Most of the time when you went for a drink it was served in an old badly scratched picnic type beaker. To get service from staff you had to ensure you tipped well or forget it, you have to hunt for cutlery. The chairs at the buffet restaurant are falling apart”

A gentleman and his two friends from Newcastle upon Tyne who also travelled to the Sovivia hotel in September 2013 said: “My two friends and I stayed here from 14th – 22nd September 2013 and to be honest, we wish we hadn’t bothered.

“A big problem with ants, flies and cleanliness.

“The lager we were drinking was watered down and served in dirty glasses. Table clothes and cutlery was dirty.

“The food was repetitive but constant problem with flies on our meals which has resulted in all 3 of us with stomach problems to this day.

“The waiters were very pleasant only if they were tipped.

“My property was also taken from the pool, when I asked where it was, all I got was a goose chace and still didn’t get it back.

“The only good bit of entertainment was the animation team and even that was average at its best.

“But may we say, the cleaners worked really hard and supplied us with fresh bedding and towels every day.

“All in all, we will never return to Tunisia again as it’s the filthiest most desperate place we’ve ever seen.

“We came for a holiday and now we need another holiday after this. Thomas cook you NEED to take note: Too many guests = staff unable to cope”.

Anne Thomson, Head of Travel Law at Your Holiday Claims commented: “The Soviva has experienced problems with holidaymakers suffering illness in past years and I am really concerned to hear that issues appear to have arisen again.  Unfortunately, hygiene standards can lapse and, when they do, it is up to the relevant tour operators to ensure that problems are addressed and resolved as quickly as possible.

“I would urge anyone who has been ill during their stay at this hotel to contact us on 0330 100 2851 for help to pursue a claim for compensation against the tour operator they booked their holiday with”.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Sovivia hotel “Hotel of nightmares” Tunisia
2013-12-17T15:20:29+00:00
Shaun Starr