Sonesta Beach Resort and Casino “was like being in a prison”

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Naama Bay in Sharm el Sheikh, Egypt, has become an increasingly popular holiday destination amongst British holidaymakers.  However, despite many holidaymakers returning to the UK having had an enjoyable, well-earned holiday in the Egyptian sun, many people turn to us for help to claim compensation after having their dream holiday turned into a nightmare.

Our team of holiday illness claim experts has recently heard a number of reports and complaints being raised about the Sonesta Beach Resort and Casino hotel. Some people have reported falling ill, suspected to be a result of poor food and hygiene standards in the hotel. Others have complained about how poorly managed and rude the staff are towards the British.

A lady from Bristol who booked the holiday to spend with her sister described their stay as a “holiday from hell” and said that she felt as though “it was like being in prison with food, disgusting rooms and boredom”

On TripAdvisor the lady also commented: “The room I shared with my sister was disgusting. I found black hairs in my bed and we are both blonde.

“Everything just felt so dirty and vile in there.

“The evenings were boring, there was nowhere nice and relaxing to sit and enjoy a drink.

“I wouldnt return to this place if it was free!

“The food wasnt nice and we both stuck to chips because my sister became very ill.

“The staff are terribly rude and the swimming pools are dirty with rubbish floating about at the time, I wanted to leave the whole time!”

Complaining about the ignorance and behaviour of the hotel management staff towards the British, a holidaymaker from Carlisle also warned others “if you like being pushed about by very rude people this is the hotel for you!”

Tracy Stansfield, an experienced holiday illness claims solicitor at Your Holiday Claims comments: “I am appalled to hear complaints of this nature being raised against this hotel and urge anyone that has been treated in this way to make a formal complaint to the tour operator.

“No one should have a hard earned holiday ruined due to poor standards of food or hygiene nor should they be treated very rudely by members of staff in the hotel. These problems need to be addressed and rectified immediately.

“I hope the tour operators that sell package holidays to the Sonesta Beach Resort and Casino hotel act appropriately and resolve matters as soon as possible to prevent other holidaymakers from becoming ill and having their holidays ruined.

“We help people claim compensation for illnesses suffered in hotels abroad caused as a result of failings on the part of the hotel and I would urge anyone who has been ill during their stay here to contact us for assistance to make a successful claim for compensation.

Speak to our holiday claims professionals today

Our holiday claims specialists have over 50 years experience representing holidaymakers throughout the UK who have had their holidays ruined due to suffering an illness abroad. They can offer advice on the merits of making a claim and guide you through the claims process. Choose the leading holiday illness claims solicitors.

For information on how you could make a successful claim for compensation, call today on 0330 100 2851.

You can also click the get in touch button or simply complete the online contact form below for a quick call-back.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Sonesta Beach Resort and Casino “was like being in a prison”
Shaun Starr