Naama Bay in Sharm el Sheikh, Egypt, has become an increasingly popular holiday destination amongst British holidaymakers. Â However, despite many holidaymakers returning to the UK having had an enjoyable, well-earned holiday in the Egyptian sun, many people turn to us for help to claim compensation after having their dream holiday turned into a nightmare.
Our team of holiday illness claim experts has recently heard a number of reports and complaints being raised about the Sonesta Beach Resort and Casino hotel. Some people have reported falling ill, suspected to be a result of poor food and hygiene standards in the hotel. Others have complained about how poorly managed and rude the staff are towards the British.
A lady from Bristol who booked the holiday to spend with her sister described their stay as a âholiday from hellâ and said that she felt as though âit was like being in prison with food, disgusting rooms and boredomâ
On TripAdvisor the lady also commented: âThe room I shared with my sister was disgusting. I found black hairs in my bed and we are both blonde.
âEverything just felt so dirty and vile in there.
âThe evenings were boring, there was nowhere nice and relaxing to sit and enjoy a drink.
âI wouldnât return to this place if it was free!
âThe food wasnât nice and we both stuck to chips because my sister became very ill.
âThe staff are terribly rude and the swimming pools are dirty with rubbish floating about at the time, I wanted to leave the whole time!â
Complaining about the ignorance and behaviour of the hotel management staff towards the British, a holidaymaker from Carlisle also warned others âif you like being pushed about by very rude people this is the hotel for you!â
Tracy Stansfield, an experienced holiday illness claims solicitor at Your Holiday Claims comments: âI am appalled to hear complaints of this nature being raised against this hotel and urge anyone that has been treated in this way to make a formal complaint to the tour operator.
âNo one should have a hard earned holiday ruined due to poor standards of food or hygiene nor should they be treated very rudely by members of staff in the hotel. These problems need to be addressed and rectified immediately.
âI hope the tour operators that sell package holidays to the Sonesta Beach Resort and Casino hotel act appropriately and resolve matters as soon as possible to prevent other holidaymakers from becoming ill and having their holidays ruined.
âWe help people claim compensation for illnesses suffered in hotels abroad caused as a result of failings on the part of the hotel and I would urge anyone who has been ill during their stay here to contact us for assistance to make a successful claim for compensation.
Speak to our holiday claims professionals today
Our holiday claims specialists have over 50 yearsâ experience representing holidaymakers throughout the UK who have had their holidays ruined due to suffering an illness abroad. They can offer advice on the merits of making a claim and guide you through the claims process. Choose the leading holiday illness claims solicitors.
For information on how you could make a successful claim for compensation, call today on 0330 100 2851.
You can also click the âget in touchâ button or simply complete the online contact form below for a quick call-back.