Sol Cayo Guillermo “wants shutting down”

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Holidaymakers returning from the Sol Cayo Guillermo in Cuba have condemned the hotel, stating “never again!”

Thomas Cook promotes the Sol Cayo Guillermo as a three star, all inclusive “hotel-based holiday”. “The Sol Cayo Guillermo is set directly on the beach, offering a true Caribbean feel” as featured.

TripAdvisor has recently been bombarded by several holiday makers who claim to have suffered sickness during their New Year stay at the Sol Cayo Guillermo.

One guest referred to their stay as “the holiday from hell”.

“The moment we arrived at our hotel, I knew the holiday was going to be a disaster – the bed sheets were filthy” he said. “Eight of us in our family suffered sickness during our stay and couldn’t stay off the toilet. It was made worse by reception who wouldn’t supply toilet roll without prior consent”.

“The hotel wants shutting down” he said. “I strongly advise thinking about changing your holiday if you have already booked to stay here”.

Another guest has criticised the food on offer at Sol Cayo Guillermo claiming “the joint of meat on offer was inedible”. “The pork was not cooked, at one point we mistook it for beef as it was so rare.”

One holiday maker concluded “If this hotel was the only hotel in the world, we would never come here again”.

Head of Travel Law at Your Holiday Claims, Anne Thomson, responded to claims “It’s saddening to learn of guests having their holidays disrupted due to sickness and failing food standards”.

“I would advise holiday makers returning home with sickness to seek medical attention and additionally contact our team for advice on the merits of making a claim for compensation”.

Contact the legal experts at Your Holiday Claims

Our team has a wealth of background knowledge in the travel industry and over 50 years combined experience in travel law so we can offer you the best advice on how to make a successful claim.

If you have suffered sickness during your stay at the Sol Cayo Guillermo in Cuba, contact the team today by calling us on 0300 100 2851 or complete our online contact form and a member of our dedicated team will be in touch soon.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
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I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
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Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
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Sol Cayo Guillermo “wants shutting down”
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