Holidaymakers returning from the Sol Cayo Guillermo in Cuba have condemned the hotel, stating ânever again!â
Thomas Cook promotes the Sol Cayo Guillermo as a three star, all inclusive âhotel-based holidayâ. âThe Sol Cayo Guillermo is set directly on the beach, offering a true Caribbean feelâ as featured.
TripAdvisor has recently been bombarded by several holiday makers who claim to have suffered sickness during their New Year stay at the Sol Cayo Guillermo.
One guest referred to their stay as âthe holiday from hellâ.
âThe moment we arrived at our hotel, I knew the holiday was going to be a disaster â the bed sheets were filthyâ he said. âEight of us in our family suffered sickness during our stay and couldnt stay off the toilet. It was made worse by reception who wouldnt supply toilet roll without prior consentâ.
âThe hotel wants shutting downâ he said. âI strongly advise thinking about changing your holiday if you have already booked to stay hereâ.
Another guest has criticised the food on offer at Sol Cayo Guillermo claiming âthe joint of meat on offer was inedibleâ. âThe pork was not cooked, at one point we mistook it for beef as it was so rare.â
One holiday maker concluded âIf this hotel was the only hotel in the world, we would never come here againâ.
Head of Travel Law at Your Holiday Claims, Anne Thomson, responded to claims âIts saddening to learn of guests having their holidays disrupted due to sickness and failing food standardsâ.
âI would advise holiday makers returning home with sickness to seek medical attention and additionally contact our team for advice on the merits of making a claim for compensationâ.
Contact the legal experts at Your Holiday Claims
Our team has a wealth of background knowledge in the travel industry and over 50 years combined experience in travel law so we can offer you the best advice on how to make a successful claim.
If you have suffered sickness during your stay at the Sol Cayo Guillermo in Cuba, contact the team today by calling us on 0300 100 2851 or complete our online contact form and a member of our dedicated team will be in touch soon.