Sickness ruins holidays at Stella Makadi Gardens in Egypt

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Your Holiday Claims have been instructed by holidaymakers who suffered gastric illnesses at the Stella Makadi Gardens in Makadi Bay, Egypt in April 2014.

The resort is a complex of hotels promoted by Thomas Cook. It includes the beachfront Stella Makadi Resort and Spa and the Stella Makadi Gardens.

The holidaymakers contacted us after falling ill during the second week of their stay at the Stella Makadi Gardens. They reported suffering symptoms including sickness and diarrhoea at the resort. Even as they travelled home they were still affected by the illness.

Holidaymakers have raised complaints regarding the hygiene standards at the Stella Makadi Gardens through the hotel review website TripAdvisor. Guests have reported witnessing flies swarming around food in the buffet restaurants and ants infesting hotel rooms.

A visitor to the hotel from Bognor Regis commented: “On finally entering the room (ground floor) it was running with ants (very large ants). The bellboy assured us this was nothing to worry about…we demanded to be moved to a higher floor.

“The restaurant in the Gardens is quite an experience. Watch out for lots of flies over the salad bar.”

Others have reported entering the restaurant for the first time only to find “dirty crockery” left on tables and “cold” food served.

One British holidaymaker described restaurant conditions at the Stella Makadi Gardens as a “shambles”. They added: “No tables laid, other tables with used plates, food leftovers etc.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, said: “We have read numerous reports online of poor hygiene conditions at the Stella Makadi Gardens.

“When flies or other insects land on uncovered food, the food can become contaminated with bacteria.  Holidaymakers are at huge risk of contracting the bacteria and suffering illness.

“If anyone has fallen ill on holiday at the Stella Makadi Gardens in Egypt they may be able to bring a claim for compensation against their tour operator. We would urge those who have suffered illness at the resort to contact us as soon as possible for free advice.”

Speak to our holiday claims specialists today

At Your Holiday Claims we have over 50 years combined experience within the travel law industry. Our holiday claims specialists have the background knowledge and expertise to help you make a successful claim for compensation.

Your tour operator may simply offer a voucher towards your next holiday or a small amount of compensation in settlement of your claim. However, this may seriously undervalue your claim. We strongly recommend you instruct us to act on your behalf so that we can deal directly with your tour operator and obtain the best possible outcome for your claim.

We understand just how upsetting and disappointing it can be to suffer a holiday illness abroad. After spending time and energy saving for a holiday, having it ruined by illness is a huge let down. We are on hand to help you make a successful claim for compensation in a stress free manner.

For more information on how to make a claim, contact our holiday claims experts today. Call free on  0330 100 2851 or simply complete the online contact form below.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Sickness ruins holidays at Stella Makadi Gardens in Egypt
Shaun Starr