Your Holiday Claims have been instructed by holidaymakers who suffered gastric illnesses at the Stella Makadi Gardens in Makadi Bay, Egypt in April 2014.
The resort is a complex of hotels promoted by Thomas Cook. It includes the beachfront Stella Makadi Resort and Spa and the Stella Makadi Gardens.
The holidaymakers contacted us after falling ill during the second week of their stay at the Stella Makadi Gardens. They reported suffering symptoms including sickness and diarrhoea at the resort. Even as they travelled home they were still affected by the illness.
Holidaymakers have raised complaints regarding the hygiene standards at the Stella Makadi Gardens through the hotel review website TripAdvisor. Guests have reported witnessing flies swarming around food in the buffet restaurants and ants infesting hotel rooms.
A visitor to the hotel from Bognor Regis commented: “On finally entering the room (ground floor) it was running with ants (very large ants). The bellboy assured us this was nothing to worry about…we demanded to be moved to a higher floor.
“The restaurant in the Gardens is quite an experience. Watch out for lots of flies over the salad bar.”
Others have reported entering the restaurant for the first time only to find “dirty crockery” left on tables and “cold” food served.
One British holidaymaker described restaurant conditions at the Stella Makadi Gardens as a “shambles”. They added: “No tables laid, other tables with used plates, food leftovers etc.”
Anne Thomson, Head of Travel Law at Your Holiday Claims, said: “We have read numerous reports online of poor hygiene conditions at the Stella Makadi Gardens.
“When flies or other insects land on uncovered food, the food can become contaminated with bacteria. Holidaymakers are at huge risk of contracting the bacteria and suffering illness.
“If anyone has fallen ill on holiday at the Stella Makadi Gardens in Egypt they may be able to bring a claim for compensation against their tour operator. We would urge those who have suffered illness at the resort to contact us as soon as possible for free advice.”
Speak to our holiday claims specialists today
At Your Holiday Claims we have over 50 years’ combined experience within the travel law industry. Our holiday claims specialists have the background knowledge and expertise to help you make a successful claim for compensation.
Your tour operator may simply offer a voucher towards your next holiday or a small amount of compensation in settlement of your claim. However, this may seriously undervalue your claim. We strongly recommend you instruct us to act on your behalf so that we can deal directly with your tour operator and obtain the best possible outcome for your claim.
We understand just how upsetting and disappointing it can be to suffer a holiday illness abroad. After spending time and energy saving for a holiday, having it ruined by illness is a huge let down. We are on hand to help you make a successful claim for compensation in a stress free manner.
For more information on how to make a claim, contact our holiday claims experts today. Call free on 0330 100 2851 or simply complete the online contact form below.