Sickness reported at Grand Palladium Colonial Resort & Spa in Mexico

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Reports of suspected food poisoning have been received from holidaymakers who stayed at the Grand Palladium Colonial Resort and Spa in Mexico.

The Grand Palladium, featured by UK tour operator First Choice is situated on Playa Kantenah Beach and has many facilities: 13 restaurants including 5 buffet restaurants and 8 a la carte; 7 swimming pools; 6 tennis courts and watersports.

On review site TripAdvisor, one user stated: “Over half of our group had stomach viruses lasting up to 3 days. Hand sanitizer was mandatory at breakfast buffets but there were no dispensers at á lá cartes nor beach buffets”.

In a separate review, another TripAdvisor user complains the food was a “disaster”.  She continues, “Breakfast fruit is flavourless, juice is not fresh. The 24 hour bar offers hamburgers with dry buns and frozen patties, served on Styrofoam plates.”

Another TripAdvisor user criticises the 5 star rating “as 2 star at best”.

Experienced holiday claims solicitor Tracy Stansfield, commented on the case:  “Its devastating to hear of sickness ruining peoples holidays, a time people most look forward to.”

“I trust that First Choice and the hotel management learn from these errors and resolve them with immediate effect. It is imperative that food preparation and hygiene practices are maintained to the highest standard.  If there are breakdowns in the procedures this is when outbreaks of illness can occur.”

Are you still on holiday at the Grand Palladium Colonial Resort & Spa? If so:

  • Seek prompt medical attention ensuring you receive a copy of your medical records.
  • Keep receipts for anything you purchase in relation to your illness.
  • Report the issue to the representative and the hotel and take a copy of your complaint.

If you have returned and are still suffering illness:

  • Book an appointment to see your GP and provide a stool sample if asked to do so.
  • Seek legal advice from one of our holiday illness experts.
  • Do not accept any compensation offered by your tour operator. They often undervalue claims and if you attempt to deal with them directly, you may accept a woefully inadequate offer.

Why choose us?

Your Holiday Claims have over 50 years experience in this area of law and have helped hundreds of holidaymakers recover compensation after they have been ill on holiday. Only by seeking independent legal advice can you rest assured that you receive the appropriate amount of compensation. We are one of the UKs leading holiday claims specialists and we are committed to obtaining the best possible result for you.

Claim the compensation you may be entitled to – start your claim today

If you have been affected by illness on holiday in Mexico, specifically at the Grand Palladium Colonial Resort & Spa, call our helpline today on 0330 100 2851 and speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Sickness reported at Grand Palladium Colonial Resort & Spa in Mexico