In light of the recent ITV Tonight programme and articles released by national and international publications detailing a rise in holiday illness claims and the seemingly unscrupulous behaviour of who the media has described as “touts”, Lucy Johnson, Litigation Manager at Your Holiday Claims has released the following statement:
“Here at Your Holiday Claims we would like to reiterate and reassure holidaymakers that our expert team of holiday claims solicitors only pursue GENUINE holiday illness claims.
“We have a strict qualifying in criteria and scrutinise all enquiries before agreeing to act. We are fully aware of our professional responsibilities; we uphold the letter of the law and work tirelessly to ensure that those unfortunate enough to fall ill on holiday are able to claim the compensation they rightfully deserve.
“It’s disconcerting to hear holidaymakers are being targeted and encouraged to make fraudulent claims by so called ‘touts’ and I would urge British tourists to remain vigilant against such activities. Making a fraudulent claim is a serious offence that could lead to prosecution in the UK or abroad.
“I would once again like to reiterate that Your Holiday Claims only take on genuine cases and we will decline to act if we have reason to believe that a claim is potentially fraudulent.
“Adopting and following stringent procedures has provided us with a solid foundation upon which to build our success and we are proud to be industry leaders.
“Helping package holidaymakers who have genuinely fallen ill whilst on an all-inclusive package holiday remains our number one priority and we continue to welcome new claims on our dedicated 0330 100 2851 helpline.
“By instructing the expert team at Your Holiday Claims, you can rest assured that you will have dedicated travel law solicitors on your side, fighting for you.”
Why have fraudulent claims made the news?
An ITV Tonight documentary has detailed how firms (sometimes referred to as cowboy firms) are targeting holidaymakers and suggesting they make fraudulent claims for holiday illness compensation.
It’s been revealed that these firms use touts to lure in tourists during their holidays, and convince them to fake a holiday illness so that the money made from a successful compensation claim can be split between the two.
Tour operators are reported to have sent investigators to hotspots where ‘cowboy firms’ are operating, as they stand to potentially lose millions of pounds as a result of a rise in these fraudulent claims.
The Your Holiday Claims difference – our process
As a team of solicitors, Your Holiday Claims are regulated by the SRA (Solicitors Regulation Authority) and as such we will never “tout” for work or ask you to exaggerate any part of your claim. It’s not in our interest and it’s certainly not in yours.
Similarly, any potential claim we receive must pass through our rigorous internal qualifying criteria and we will actively challenge any potentially dishonest claims. As a minimum, we require evidence of the illness you suffered.
For this reason, we would always advise anyone who is unfortunate enough to fall ill on holiday abroad to seek medical advice and report their symptoms to their tour rep as soon as possible. Documenting and photographing any hygiene failings as well as exchanging contact details with other affected guests will help you demonstrate that your case is genuine.
For further support and guidance, call our holiday helpline direct on 0330 100 2851.
Real-life genuine cases
The dedicated holiday illness lawyers at Your Holiday Claims are committed to helping all genuine sickness stricken holidaymakers receive the compensation they deserve.
We have successfully settled cases where holidaymakers have contracted serious illnesses such as salmonella, E. Coli and septicaemia and continue to represent hundreds of holidaymakers who have become unwell.
But don’t just take our word for it – check out our latest real-life success stories:
- £4,750 settlement success for salmonella sufferer
- Turkish holiday tainted by illness leads to £2,800 compensation success
- Family holiday plagued by illness leads to £4,150 settlement success
- £4,500 settlement success for wedding guest hospitalised with septicaemia in Cyprus