The reported rise of fraudulent holiday claims: A response

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The reported rise of fraudulent holiday claims: A response

In light of the recent ITV Tonight programme and articles released by national and international publications detailing a rise in holiday illness claims and the seemingly unscrupulous behaviour of who the media has described as “touts”, Lucy Johnson, Litigation Manager at Your Holiday Claims has released the following statement:

“Here at Your Holiday Claims we would like to reiterate and reassure holidaymakers that our expert team of holiday claims solicitors only pursue GENUINE holiday illness claims.

“We have a strict qualifying in criteria and scrutinise all enquiries before agreeing to act. We are fully aware of our professional responsibilities; we uphold the letter of the law and work tirelessly to ensure that those unfortunate enough to fall ill on holiday are able to claim the compensation they rightfully deserve.

“Its disconcerting to hear holidaymakers are being targeted and encouraged to make fraudulent claims by so called ‘touts’ and I would urge British tourists to remain vigilant against such activities. Making a fraudulent claim is a serious offence that could lead to prosecution in the UK or abroad.

“I would once again like to reiterate that Your Holiday Claims only take on genuine cases and we will decline to act if we have reason to believe that a claim is potentially fraudulent.

“Adopting and following stringent procedures has provided us with a solid foundation upon which to build our success and we are proud to be industry leaders.

“Helping package holidaymakers who have genuinely fallen ill whilst on an all-inclusive package holiday remains our number one priority and we continue to welcome new claims on our dedicated 0330 100 2851 helpline.

“By instructing the expert team at Your Holiday Claims, you can rest assured that you will have dedicated travel law solicitors on your side, fighting for you.”

Why have fraudulent claims made the news?

An ITV Tonight documentary has detailed how firms (sometimes referred to as cowboy firms) are targeting holidaymakers and suggesting they make fraudulent claims for holiday illness compensation.

Its been revealed that these firms use touts to lure in tourists during their holidays, and convince them to fake a holiday illness so that the money made from a successful compensation claim can be split between the two.

Tour operators are reported to have sent investigators to hotspots where ‘cowboy firms are operating, as they stand to potentially lose millions of pounds as a result of a rise in these fraudulent claims.

The Your Holiday Claims difference – our process

As a team of solicitors, Your Holiday Claims are regulated by the SRA (Solicitors Regulation Authority) and as such we will never “tout” for work or ask you to exaggerate any part of your claim. Its not in our interest and its certainly not in yours.

Similarly, any potential claim we receive must pass through our rigorous internal qualifying criteria and we will actively challenge any potentially dishonest claims. As a minimum, we require evidence of the illness you suffered.

For this reason, we would always advise anyone who is unfortunate enough to fall ill on holiday abroad to seek medical advice and report their symptoms to their tour rep as soon as possible. Documenting and photographing any hygiene failings as well as exchanging contact details with other affected guests will help you demonstrate that your case is genuine.

For further support and guidance, call our holiday helpline direct on 0330 100 2851.

Real-life genuine cases

The dedicated holiday illness lawyers at Your Holiday Claims are committed to helping all genuine sickness stricken holidaymakers receive the compensation they deserve.

We have successfully settled cases where holidaymakers have contracted serious illnesses such as salmonella, E. Coli and septicaemia and continue to represent hundreds of holidaymakers who have become unwell.

But dont just take our word for it – check out our latest real-life success stories:


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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The reported rise of fraudulent holiday claims: A response