Playa Pesquero Hotel, Cuba, Holiday Illness Compensation Claims

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The travel law department at Your Holiday Claims has received a number of enquiries following a recent outbreak of illness reported at the Play Pesquero hotel in Holguin, Cuba.

Many guests, including wedding guests are said to have been affected and suffered symptoms of severe gastroenteritis. There have also been reports that both toilets in the public area were only cleaned once a day, despite being used by 600 guests.

The hotel, promoted by tour operator Thomas Cook and Direct Holidays is rated a 4 star hotel offering all-inclusive dining, including an international buffet restaurant and several a la carte restaurants, alleged to be operating below acceptable standards.

One gentleman from London who has recently returned from a stay at the Play Pesquero hotel warned “Be aware and consider again” on TripAdvisor. He added: “At this moment in time there is a sickness bug going around which has wiped out approximately 80% of the hotel with 18 people requiring IV fluids and a number have been admitted to hospital. This was confirmed to me by the numerous on site doctors following my families many visits to the onsite Surgery. In the last day or 2 the hotel have taken note and began to cover items in the food halls with cling film but the general standard of Hygiene in the hotel is very poor.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “We are already instructed by a number of clients who suffered similar gastric illnesses during their holidays at this hotel in 2013.

“Holidaymakers who have returned from their stay at the hotel who have been diagnosed with salmonella food poisoning or any other type of gastric illness should report this to their tour operator and contact us on 0330 100 2851 for help to make a successful compensation claim straight away.

“I hope Thomas Cook and Direct Holidays carry out a full investigation into the cause of the illness to prevent further outbreaks occurring.”

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Playa Pesquero Hotel, Cuba, Holiday Illness Compensation Claims
Shaun Starr