Package holidays and the right to claim holiday compensation

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Package holidays and the right to claim holiday compensation

The law around making a holiday claim has changed and more holidaymakers could now be entitled to receive compensation.

In July, the Package Travel and Linked Travel Arrangements 2018 came into effect. This has amended the rules around what makes up a package holiday sold in the UK. As a result, more people could be entitled to bring a claim against their tour operator.

Here, the specialist solicitors at YourHolidayClaims explain the new regulations and offer advice on who is entitled to make claim for holiday compensation.

What are the Package Travel Arrangements 2018?

Under the Package Travel Arrangements 2018, you have a legal right to expect the holiday you booked and paid for to match the description given.

If the holiday doesnt match the description, you can ask your tour operator to put it right under the Package Travel Arrangements 2018. If your tour operators fails to do this, you can bring a claim for compensation.

Is your holiday a package?

You can only make a claim for compensation if your holiday is booked as a package. Your holiday will most likely be a package if:

  • It was advertised as a package or all-inclusive deal
  • You bought the holiday for an inclusive or total price
  • You bought more than one part of your holiday from one company with one payment

If your holiday looked like a package, it most likely will be protected by the Package Travel Arrangements 2018.

If you are unsure about your holiday, our legal experts can quickly help you find out if you booked a package on 0330 100 2851.

How to make a package holiday compensation claim

If you have suffered an illness or injuries caused by an accident on a package holiday, you could be entitled to receive compensation.

If the illness or injury is caused by your hotel, or on a trip or transport organised by your tour operator, you could be entitled to make a claim.

For example, if your illness is caused by undercooked food or poor food hygiene at your hotel, your tour operator could be responsible.

This means that you can bring your claim against your tour operator right here in the UK.

When making a claim under the Package Travel Arrangements 2018, your compensation will include:

  • Compensation for any loss of value for your holiday (e.g. days missed due to an illness or injury).
  • Compensation for the pain and suffering caused by your illness or injury.
  • Any expenses you have incurred due to your illness or injury such as travel or medical costs.
Do you believe you are entitled to claim under the Package Travel Arrangements?

For advice on whether you could be entitled to make a holiday claim, speak to the specialist solicitors at YourHolidayClaims today on 0330 100 2851.

Or, if youd prefer to arrange a call back with a member of our dedicated team, you can complete our online contact form here.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Package holidays and the right to claim holiday compensation