Mexican holiday at the Now Sapphire Riviera affected by illness

We have recently received an enquiry from a family who fell ill during their all-inclusive stay at the Now Sapphire Riviera in Cancun.

Two members of a party were struck down with chronic illness during their two-week stay, which resulted in them being unable to leave the hotel.

This follows reports of illness at the resort which were documented on TripAdvisor. One guest said: “Beautiful resort but horrible food and service. It looks lovely when you arrive but then the reality sets in. Within 24-48 hours everyone in our group began to get ill.

“Couldn’t figure out what was doing it as everyone was so careful with the water etc. Be careful, after a week back at home everyone is still sick and having to receive medical treatment”.

In recent weeks, we have been contacted by holidaymakers who were struck by illness at another Cancun destination. A couple who had stayed at the Hideaway Royalton in Cancun who both affected by illness thought to be caused by cold food.

Tracy Stansfield, an experienced holiday claims solicitor at Your Holiday Claims, said: “Falling ill on holiday can be a particularly distressing experience those affected. Especially when, as in this case, you are confined to a hotel room.

“If your holiday has been ruined by illness I would encourage you to contact our expert team to discuss making a claim for compensation”.

Have you fallen ill in Mexico? 

If your holiday to Mexico has been affected by illness you could make a claim for compensation. Our expert team has over 50 years combined experience in the travel law industry and is best placed to help you obtain the best possible outcome for your claim.

Call 0330 100 2851 today to speak directly to one of our holiday claims experts, or complete our online contact form to arrange a quick call back.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Mexican holiday at the Now Sapphire Riviera affected by illness
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