We have recently received an enquiry from a family who fell ill during their all-inclusive stay at the Now Sapphire Riviera in Cancun.
Two members of a party were struck down with chronic illness during their two-week stay, which resulted in them being unable to leave the hotel.
This follows reports of illness at the resort which were documented on TripAdvisor. One guest said: “Beautiful resort but horrible food and service. It looks lovely when you arrive but then the reality sets in. Within 24-48 hours everyone in our group began to get ill.
“Couldn’t figure out what was doing it as everyone was so careful with the water etc. Be careful, after a week back at home everyone is still sick and having to receive medical treatment”.
In recent weeks, we have been contacted by holidaymakers who were struck by illness at another Cancun destination. A couple who had stayed at the Hideaway Royalton in Cancun who both affected by illness thought to be caused by cold food.
Tracy Stansfield, an experienced holiday claims solicitor at Your Holiday Claims, said: “Falling ill on holiday can be a particularly distressing experience those affected. Especially when, as in this case, you are confined to a hotel room.
“If your holiday has been ruined by illness I would encourage you to contact our expert team to discuss making a claim for compensation”.
Have you fallen ill in Mexico?
If your holiday to Mexico has been affected by illness you could make a claim for compensation. Our expert team has over 50 years combined experience in the travel law industry and is best placed to help you obtain the best possible outcome for your claim.
Call 0330 100 2851 today to speak directly to one of our holiday claims experts, or complete our online contact form to arrange a quick call back.