Bringing a complaint to your tour operator

If you have suffered an accident abroad or if your holiday has been ruined as a result of a holiday illness, you may not know where to turn for help.

Yo may be unaware of the procedures involvedÂ in making a complaint to your tour operatorÂ or be unsure of your tour operator’s responsibilities.

At Your Holiday Claims, we are on hand to ensure that you are always of aware of your rights to make a claim.

What are your rights?

The Package Travel Regulations 2018 protects the rights of those who have booked a package holiday through a tour operator. If you have suffered a holiday illness or an accident abroad, your tour operator may be liable.

We would always encourage you to:

Report any issues as soon as it happens (or as soon as you possibly can)
report the issue to your holiday representative at your holiday destination
keep records of who you have dealt with during your complaint
take photos or videos where possible (for example the site of an accident)

Under the Package Travel Regulations, you can claim for loss of enjoyment of your holiday, diminution in value of your holiday i.e. you did not receive what you had paid for and any out of pocket expenses you may have incurred.

How can we help?

WhenÂ bringing a complaint to your tour operator, it is important to realise that tour operators often attempt to buy claims off cheaply. This may be by offering vouchers towards another holiday or a small amount of compensation in settlement of a claim. In most cases, these offersÂ seriously undervalue the claim.

Our dedicated holiday claims team has over 50 years combined experience within the travel law industry. They have the background knowledge and experience to help you obtain the best possible outcome for your claim and to ensure that you receive the correct amount of holiday compensation.

Contact Your Holiday Claims today

For more information on how we can help you make a successful claim for compensation, contact Your Holiday Claims today.
To receive a free, no obligation initial consultation, you can call us on 0330 100 2851Â or simply complete the online contact form below to arrange a quick call-back.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts

If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.

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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.

Bryonie and Trevor Price

I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.

Jacqui Taylor

Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.

Emma Sheridan

I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.

Dave Robertson

Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.

Christopher Whitwell

We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.

Dianne Cherry