How to make a TUI or Thompson holiday complaint

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How to make a TUI or Thompson holiday complaint

If you have had a package holiday that was booked with TUI (formerly known as Thomson) that has recently been marred by an illness or injury that wasnt your fault, you may be unaware of who you can turn to for help.

Therefore in this article, the YHC team provide you with a guide to advise you on your tour operators responsibilities and instruct you on whether  you can launch a claim.

If you would wish to receive expert legal advice from on our travel law team members with regards to your TUI holiday complaint, then call our dedicated holiday illness helpline today on 0330 100 2851.

Or if you would suffered from illness or injury on a package holiday and would like to quickly get your compensation claim on track, just answer a few quick questions regarding your case and start your claim online.

First things first…seek legal advice

If you are contemplating making a complaint following a ruined holiday at a TUI promoted hotel, then we strongly urge that you seek legal assistance before taking any action.

Although having a hard earned holiday ruined by illness can be distressing, it is important that you keep your calm and weigh up your options before directly contacting TUI. Anything that you say to TUI during a complaint can and will be used against you as a reason for them to turn away your complaint.

So because of this, it is important to be aware of this if you receive a call from TUIs welfare department following your return home. Do not say anything that could potentially jeopardise your chances of securing justice.

To speak to a dedicated legal expert that can direct you on what steps to take following a ruined package holiday, simply call the YHC team today on 0330 100 2851.

Know your rights

If you have fallen victim to illness or injury during your holiday through no fault of your own, then you may be legally entitled to launch a complaint against your tour operator right here in the UK!

  • Making a TUI holiday illness complaint

If you or a family member have had a TUI or Thomson holiday ruined by illness within the last three years, then you could be covered by the package travel regulations act of 1992. The act states that you are eligible to make a claim if you have suffered an illness caused by poor food or hygiene standards at a package holiday hotel in the last 3 years.

Examples of these poor standards can include poor health and safety leading to food poisoning, alarming cases of contaminated water or a lack of general hygiene levels in all-inclusive resorts abroad.

  • Making a TUI Holiday accident complaint

You may also be legally covered by the package travel regulations act of 1992 if you have had a holiday ruined by injury on a package holiday within the last three years. If your injury ordeal was through no fault of your own, and the incident occurred on either the hotels grounds or on an excursion that was organised by your tour operator, you may be able to secure justice via a successful holiday injury compensation claim.

Common holiday accidents that we regularly learn of include slips, trips, balcony accidents, road traffic accidents and cruise ship accidents.

TUI Holiday ruined? Begin the journey to justice today

Many make the mistake of complaining through their tour operator after having a holiday ruined by illness or injury, and are subsequently left feeling massively under-compensated.

So dont settle for second best, receive the full justice you deserve for your holiday ordeal by contacting the YourHolidayClaims team today on 0330 100 2851.

Alternatively if you are unable to contact us over the phone right now, you can also get in touch by completing our quick and simple online enquiry form.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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How to make a TUI or Thompson holiday complaint