If you have had a package holiday that was booked with TUI (formerly known as Thomson) that has recently been marred by an illness or injury that wasn’t your fault, you may be unaware of who you can turn to for help.
Therefore in this article, the YHC team provide you with a guide to advise you on your tour operators’ responsibilities and instruct you on whether you can launch a claim.
If you would wish to receive expert legal advice from on our travel law team members with regards to your TUI holiday complaint, then call our dedicated holiday illness helpline today on 0330 100 2851.
Or if you would suffered from illness or injury on a package holiday and would like to quickly get your compensation claim on track, just answer a few quick questions regarding your case and start your claim online.
First things first…seek legal advice
If you are contemplating making a complaint following a ruined holiday at a TUI promoted hotel, then we strongly urge that you seek legal assistance before taking any action.
Although having a hard earned holiday ruined by illness can be distressing, it is important that you keep your calm and weigh up your options before directly contacting TUI. Anything that you say to TUI during a complaint can and will be used against you as a reason for them to turn away your complaint.
So because of this, it is important to be aware of this if you receive a call from TUI’s welfare department following your return home. Do not say anything that could potentially jeopardise your chances of securing justice.
To speak to a dedicated legal expert that can direct you on what steps to take following a ruined package holiday, simply call the YHC team today on 0330 100 2851.
Know your rights
If you have fallen victim to illness or injury during your holiday through no fault of your own, then you may be legally entitled to launch a complaint against your tour operator right here in the UK!
- Making a TUI holiday illness complaint
If you or a family member have had a TUI or Thomson holiday ruined by illness within the last three years, then you could be covered by the package travel regulations act of 1992. The act states that you are eligible to make a claim if you have suffered an illness caused by poor food or hygiene standards at a package holiday hotel in the last 3 years.
Examples of these ‘poor’ standards can include poor health and safety leading to food poisoning, alarming cases of contaminated water or a lack of general hygiene levels in all-inclusive resorts abroad.
- Making a TUI Holiday accident complaint
You may also be legally covered by the package travel regulations act of 1992 if you have had a holiday ruined by injury on a package holiday within the last three years. If your injury ordeal was through no fault of your own, and the incident occurred on either the hotels grounds or on an excursion that was organised by your tour operator, you may be able to secure justice via a successful holiday injury compensation claim.
Common holiday accidents that we regularly learn of include slips, trips, balcony accidents, road traffic accidents and cruise ship accidents.
TUI Holiday ruined? Begin the journey to justice today
Many make the mistake of complaining through their tour operator after having a holiday ruined by illness or injury, and are subsequently left feeling massively under-compensated.
So don’t settle for second best, receive the full justice you deserve for your holiday ordeal by contacting the YourHolidayClaims team today on 0330 100 2851.
Alternatively if you are unable to contact us over the phone right now, you can also get in touch by completing our quick and simple online enquiry form.