“The rooms were downright disgusting”: Angered holidaymakers critical of hygiene standards at the Sirenis Punta Cana Resort Casino & Aquagames

sick sid
“The rooms were downright disgusting”: Angered holidaymakers critical of hygiene standards at the Sirenis Punta Cana Resort Casino & Aquagames

Following the discovery of multiple online reports which have recently surfaced, the legal experts here at YourHolidayClaims are concerned over a potential illness outbreak at the Sirenis Punta Cana Resort Casino & Aquagames.

Have your Dominican dreams turned into devastation because of illness within the last three years? If so, and your condition lasted for at least 7 days, you may be eligible to make a claim for holiday illness compensation!

To quickly find out if you could secure justice for your ruined package holiday, just answer a few quick questions regarding your case and begin your claim online.

Alternatively if you would rather talk over your claim with one of our friendly travel law team members, you can do so by calling YHC now on 0330 100 2851.

Family getaways reportedly halted by illness at the Sirenis Punta Cana Resort Casino & Aquagames

  • Multiple former guests of the Dominican hotel claim to have had their holidays ruined by illness
  • Those affected suffer from distressing symptoms of vomiting and diarrhoea
  • Some claim to be still feeling the effects of their illness after returning home

Our legal experts are concerned over a potential illness outbreak which has apparently swept through the Sirenis Punta Cana Resort Casino and Aquagames resort in recent weeks.

Recent visitors of the five star complex have posted on how their hard earned getaways have been ruined on TripAdvisor, including one February 2018 guest who revealed:

“Upon entry to two out of the three rooms, a very musty, unpleasant odour overwhelmed us. There were black mould patches throughout the rooms, especially in the ground floor room. The rooms were downright disgusting: dirty, outdated, a health hazard, and not acceptable.

“In addition to experiencing several inconveniences and battles at check in, my sister fell quite ill on the second day of vacation.

“She was in bed a full day and a half experiencing frequent vomiting and diarrhoea. She can only suspect food poisoning from the buffet food.

“This caused her to miss out on almost two days of our vacation. The rest of the adults experienced gastrointestinal issues off and on, some of us still experiencing the effects post vacation”.

Furthermore, alarmingly additional visitors of the hotel have also claimed to have been struck by illness during their stays. In a post simply titled “Not as expected”, another disgruntled holidaymaker posted:

“We travelled to the DR with 2 other families, 6 adults and 5 kids in total, we all had our own rooms, we all stayed on the Cocotal side.

“The food was not well cooked, it was either overcooked or undercooked, we were served very undercooked chicken from the meat carving station in the main buffet, and half of our group ended up vomiting and all of our group except 1 had diarrhoea”.

Our legal specialists take

“It appears from current reports that numerous holidaymakers have unfortunately fallen ill at the Sirenis Punta Cana Resort Casino and Aquagames. It is always disappointing to hear of holidays being ruined by illness.

“As always, I would encourage anyone whos been hit by illness on holiday to seek expert legal advice as they may be able to make a claim for holiday illness compensation.

“I would also hope that the tour operator will be active in undertaking an investigation to ensure that further guests are not affected.”

Martin Short
Experienced Solicitor at YourHolidayClaims

Contact the legal experts now!

The legal team here at YourHolidayClaims have an abundance of experience within the travel law sector, so you can be confident of securing the justice that you deserve with us in your corner!

To get your no win no fee claim on track today and begin your journey to justice, simply call our dedicated holiday illness helpline now on 0330 100 2851.

Or if you cant discuss your case over the phone right now, you can easily request for us to contact you at a more suitable time by completing our online enquiry form.


*Provided that you comply with your responsibilities under the terms of our Conditional Fee Agreement

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
Contact Us Today
Contact Us Today

The Latest Illness Outbreaks & Advice from YHC

Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
Start your claimtoday! See ourSuccess Stories

Notice: Undefined variable: post in /home2/holidayclaims/3D7OC2L8/htdocs/wp-content/plugins/mfm-schema/inc/schemaoutput.php on line 116

Notice: Trying to get property 'ID' of non-object in /home2/holidayclaims/3D7OC2L8/htdocs/wp-content/plugins/mfm-schema/inc/schemaoutput.php on line 116
“The rooms were downright disgusting”: Angered holidaymakers critical of hygiene standards at the Sirenis Punta Cana Resort Casino & Aquagames