Thomas Cook evacuate 300 customers from Steigenberger Aqua Magic

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Thomas Cook evacuate 300 customers from Steigenberger Aqua Magic

Thomas Cook has evacuated around 300 customers from the Steigenberger Aqua Magic after the tragic deaths of a British couple at the hotel.

The travel firm stated that the decision to remove guests from the hotel was taken as a “precautionary measure” due to a “raised levels of illness among guests”.

Thomas Cook added that the “circumstances” of the British couple’s deaths “are still unclear”.

Thomas Cook confirm E coli found at Egyptian hotel

Following investigations into the Steigenberger Aqua Magic, Thomas Cook have confirmed that a high level of E coli was found at the hotel.

Tests were carried out on the food and hygiene standards at the hotel in Hurghada by independent hygiene specialists commissioned by Thomas Cook.

Thomas Cook Chief Executive, Mr Frankhauser, also confirmed that 13 customers had reported to have suffered food poisoning at the hotel.

E coli is a type of bacteria which can cause serious food poisoning resulting in symptoms of vomiting, diarrhoea and in some cases dehydration. You can find out more about E coli on holiday here.

Ongoing illness at the Steigenberger Aqua Magic

Cases of illness dating back to 2014 have previously been reported at the Steigenberger Aqua Magic in Hurghada, Egypt.

This has led to YourHolidayClaims clients bringing successful claims for compensation against Thomas Cook.

In 2015, the team at YourHolidayClaims helped a holidaymaker from Leeds receive £2,200 in compensation after suffering a gastric illness at the Steigenberger Aqua Magic.

Jennifer Masters had travelled to Egypt to celebrate her husband’s 50th birthday but was instead left with symptoms of diarrhoea and crippling stomach cramps.

Mrs Masters claimed that she regularly saw cold and lukewarm food served at the hotel and was concerned by a “sewage like smell” at the hotel swimming pool.

“Significant number of complaints made” against the Steigenberger Aqua Magic

Craig Bibby, an experienced solicitor at YourHolidayClaims, said of the Steigenberger Aqua Magic:

“This particular hotel is known because we see so many claims coming in against them.

“I can say that in the last six months we have been in court representing a client who had fallen seriously ill during a stay at the Steigenberger Aqua Magic Hotel.

“Numerous people have been in touch with us over the years to seek legal assistance.

“A significant number of complaints have been made – you could say it’s a bit of a hotspot for claims.”

What to do if you’re ill on holiday in Egypt

Falling ill on holiday abroad can be a distressing experience for anyone. If you do suffer an illness on holiday in Egypt, we would always recommend taking the following steps.

  • Seek medical advice if your illness lasts for more than a few days
  • Report your illness to your tour operator/holiday representative as soon as you can
  • Speak to other guests at the hotel and exchange details with anyone else who has been affected
  • Keep receipts for any out of pocket expenses caused by your illness such as travel or medical costs
  • Get a health check from your GP on your return home

It is always important after suffering a holiday illness in Egypt to make your tour operator aware as soon as possible. This will ensure that there is a record of your illness and any issues you believe may have caused you to fall ill.

If you’d like to talk to a specialist solicitor about your illness on holiday, you can call YourHolidayClaims today on 0330 100 2851.

More Steigenberger Aqua Magic outbreak articles:

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
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Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
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Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
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Thomas Cook evacuate 300 customers from Steigenberger Aqua Magic
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