Thomas Cook has evacuated around 300 customers from the Steigenberger Aqua Magic after the tragic deaths of a British couple at the hotel.
The travel firm stated that the decision to remove guests from the hotel was taken as a “precautionary measure” due to a “raised levels of illness among guests”.
Thomas Cook added that the “circumstances” of the British couple’s deaths “are still unclear”.
Thomas Cook confirm E coli found at Egyptian hotel
Following investigations into the Steigenberger Aqua Magic, Thomas Cook have confirmed that a high level of E coli was found at the hotel.
Tests were carried out on the food and hygiene standards at the hotel in Hurghada by independent hygiene specialists commissioned by Thomas Cook.
Thomas Cook Chief Executive, Mr Frankhauser, also confirmed that 13 customers had reported to have suffered food poisoning at the hotel.
E coli is a type of bacteria which can cause serious food poisoning resulting in symptoms of vomiting, diarrhoea and in some cases dehydration. You can find out more about E coli on holiday here.
Ongoing illness at the Steigenberger Aqua Magic
Cases of illness dating back to 2014 have previously been reported at the Steigenberger Aqua Magic in Hurghada, Egypt.
This has led to YourHolidayClaims clients bringing successful claims for compensation against Thomas Cook.
In 2015, the team at YourHolidayClaims helped a holidaymaker from Leeds receive £2,200 in compensation after suffering a gastric illness at the Steigenberger Aqua Magic.
Jennifer Masters had travelled to Egypt to celebrate her husband’s 50th birthday but was instead left with symptoms of diarrhoea and crippling stomach cramps.
Mrs Masters claimed that she regularly saw cold and lukewarm food served at the hotel and was concerned by a “sewage like smell” at the hotel swimming pool.
“Significant number of complaints made” against the Steigenberger Aqua Magic
Craig Bibby, an experienced solicitor at YourHolidayClaims, said of the Steigenberger Aqua Magic:
“This particular hotel is known because we see so many claims coming in against them.
“I can say that in the last six months we have been in court representing a client who had fallen seriously ill during a stay at the Steigenberger Aqua Magic Hotel.
“Numerous people have been in touch with us over the years to seek legal assistance.
“A significant number of complaints have been made – you could say it’s a bit of a hotspot for claims.”
What to do if you’re ill on holiday in Egypt
Falling ill on holiday abroad can be a distressing experience for anyone. If you do suffer an illness on holiday in Egypt, we would always recommend taking the following steps.
- Seek medical advice if your illness lasts for more than a few days
- Report your illness to your tour operator/holiday representative as soon as you can
- Speak to other guests at the hotel and exchange details with anyone else who has been affected
- Keep receipts for any out of pocket expenses caused by your illness such as travel or medical costs
- Get a health check from your GP on your return home
It is always important after suffering a holiday illness in Egypt to make your tour operator aware as soon as possible. This will ensure that there is a record of your illness and any issues you believe may have caused you to fall ill.
If you’d like to talk to a specialist solicitor about your illness on holiday, you can call YourHolidayClaims today on 0330 100 2851.