The Grand Hotel is a five star all-inclusive hotel located in Sharm el Sheikh. The hotel boasts eight swimming pools, three buffet restaurants, five a la carte restaurants and daytime activities.
Guests who have recently stayed at the hotel have complained about falling ill with a “bug.”
Hygiene at the hotel has been questioned. Guests have commented “the main hotel grounds and pools are very good, well maintained and better than I’d expected, but that’s where it all starts to go downhill.”
Holidaymakers have said that on first impressions the hotel looked “lovely” however on the 3rd day one guest found that their duvet had bloodstains on it.
Guests have commented on the “not so Grand hotel” stating that they were disgusted that a “five star hotel would have such poor hygiene standards.” They have noted that plates were not washed properly and there was “dry food stuck to them.” Glasses were also not cleaned thoroughly.
One couple said that the main restaurant resembled a “cattle market” and the food served was the “worst food” they had ever seen.
Another couple said that they refused to eat at the buffet restaurant and paid extra to eat in the a la carte.
Both couples have reported contracting illness at this hotel. One of the couples said “we caught a bug and was sick for several days.”
Another said “we were all ill. My wife collapsed from what we believe was undercooked food.”
“She was so ill we needed the doctor and several injections, almost hospitalising her.”
When visiting the doctor, they were told that this was “normal” for the area.
They have said that the number of people who fell ill with stomach related issues at this hotel was “worrying” and “one of the tour guides commented on the disproportionate levels of sickness here compared to others.”
Anne Thomson, Head of Travel Law at Your Holiday Claims remarked: “Foodborne illnesses may occur when holidaymakers consume contaminated food or food that has been left out for long periods of time.”
“Strict international hygiene measures need to be in place to prevent the risk of a potential outbreak.”
“I would urge anyone who has suffered symptoms of illness at The Grand Hotel in Sharm el Sheikh to contact Your Holiday Claims for advice on how to make a claim for compensation.”
Helping you make a claim for illness at The Grand Hotel
Our dedicated holiday claims team has over 50 years’ combined experience within the Travel law industry. They have the background knowledge and expertise to help you make a successful claim for compensation.
We deal directly with your tour operator and are determined to obtain the best possible outcome for you.
For more information on how you can make a holiday illness claim with us, contact Your Holiday Claims today. Call free on 0330 100 2851 or simply complete the online contact form and we will be in touch with you as soon as possible.