Ill Guests at the BQ Delfin Azul Hotel say – “How long does it take to sort the illness?”

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Your Holiday Claims reported illness at the BQ Delfin Azul Hotel after receiving an enquiry from a client in July 2014.

More recently we have again read reports on TripAdvisor of another outbreak of illness at the same hotel.

Many guests have said that they succumbed to the “bug,” with one holidaymaker saying “We hoped after two months of bad reviews itd have been sorted. We were wrong.”

Another guest stated that they were “assured” by Thomson the “bug was under control” before arriving. Other guests said “before leaving, the Thomson reps told us in no uncertain terms, there was no illness. That was obviously a complete lie.”

Sadly many holidaymakers have been affected by the “bug” at the BQ Delfin Azul Hotel. Two couples, who travelled together said “four days after arriving I caught it, the day after my friends husband caught it and then the day after that my husband caught it.”

Another couple have written of how “shocked” they were to hear of the bug and have commented “but yes! Day 2 of our holiday I got it.”

A family who had visited the BQ Delfin Azul on numerous occasions did not escape the illness. Their review said “all three members of my family were struck down with it, one after the other, after only 2 days of arriving.”

Although guests have took their own precautions, such as “wiping down all surfaces” and taking their own sanitiser they were shocked they still “managed to get the bug.”

There appears to be no indication as to what the cause of the illness may be, however Thomson have advised visitors “to stay out of the dining area, and the swimming pool.”

Tracy Stansfield, an experienced solicitor at Your Holiday Claims said: “Unfortunately many holidays have been ruined by this outbreak of illness. For illness still to be rife, some two months after the first reports appeared is simply not acceptable.”

“It is vital that the tour operator and the hotel management investigate the possible causes of illness at this hotel and take urgent steps to ensure that future guests are not affected.”

Are you still on holiday at the BQ Delfin Azul Hotel? If so:

  • Seek prompt medical attention, and ensure that you receive a copy of your medical record.
  • Keep receipts for anything you purchase in relation to your illness.
  • Report the issue to the representative and the hotel and take a copy of your complaint.
  • If possible take photographic evidence to support your claims, showing any health and safety concerns.

If you have returned and are still suffering illness:

  •  Book an appointment to see your GP and provide a stool sample if asked to do so.
  • Seek legal advice from one of our holiday illness experts.
  • Do not accept any compensation offered by your tour operator. They often undervalue claims and if you attempt to deal with them directly, you may accept a woefully inadequate offer.

 Why choose us?

Your Holiday Claims have over 50 years experience in this area of law and have helped hundreds of holidaymakers receive compensation after they have been ill on holiday. Only by seeking independent legal advice can you rest assured that you receive the appropriate amount of compensation. You can be confident that by choosing Your Holiday Claims, you will receive a first-class service. We are one of the UKs leading holiday claims specialists and we are committed to obtaining the best possible results for you.

 Claim the compensation you may be entitled to – start your claim today

If you have been affected by the  illness at the BQ Delfin Azul Hotel, call our helpline today on 0330 100 2851 and speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Ill Guests at the BQ Delfin Azul Hotel say – “How long does it take to sort the illness?”
Jennifer Hodges