Your Holiday Claims reported illness at the BQ Delfin Azul Hotel after receiving an enquiry from a client in July 2014.
More recently we have again read reports on TripAdvisor of another outbreak of illness at the same hotel.
Many guests have said that they succumbed to the âbug,â with one holidaymaker saying âWe hoped after two months of bad reviews itd have been sorted. We were wrong.â
Another guest stated that they were âassuredâ by Thomson the âbug was under controlâ before arriving. Other guests said âbefore leaving, the Thomson reps told us in no uncertain terms, there was no illness. That was obviously a complete lie.â
Sadly many holidaymakers have been affected by the âbugâ at the BQ Delfin Azul Hotel. Two couples, who travelled together said âfour days after arriving I caught it, the day after my friends husband caught it and then the day after that my husband caught it.â
Another couple have written of how âshockedâ they were to hear of the bug and have commented âbut yes! Day 2 of our holiday I got it.â
A family who had visited the BQ Delfin Azul on numerous occasions did not escape the illness. Their review said âall three members of my family were struck down with it, one after the other, after only 2 days of arriving.â
Although guests have took their own precautions, such as âwiping down all surfacesâ and taking their own sanitiser they were shocked they still âmanaged to get the bug.â
There appears to be no indication as to what the cause of the illness may be, however Thomson have advised visitors âto stay out of the dining area, and the swimming pool.â
Tracy Stansfield, an experienced solicitor at Your Holiday Claims said: âUnfortunately many holidays have been ruined by this outbreak of illness. For illness still to be rife, some two months after the first reports appeared is simply not acceptable.â
âIt is vital that the tour operator and the hotel management investigate the possible causes of illness at this hotel and take urgent steps to ensure that future guests are not affected.â
Are you still on holiday at the BQ Delfin Azul Hotel? If so:
- Seek prompt medical attention, and ensure that you receive a copy of your medical record.
- Keep receipts for anything you purchase in relation to your illness.
- Report the issue to the representative and the hotel and take a copy of your complaint.
- If possible take photographic evidence to support your claims, showing any health and safety concerns.
If you have returned and are still suffering illness:
- Â Book an appointment to see your GP and provide a stool sample if asked to do so.
- Seek legal advice from one of our holiday illness experts.
- Do not accept any compensation offered by your tour operator. They often undervalue claims and if you attempt to deal with them directly, you may accept a woefully inadequate offer.
Â Why choose us?
Your Holiday Claims have over 50 years experience in this area of law and have helped hundreds of holidaymakers receive compensation after they have been ill on holiday. Only by seeking independent legal advice can you rest assured that you receive the appropriate amount of compensation. You can be confident that by choosing Your Holiday Claims, you will receive a first-class service. We are one of the UKs leading holiday claims specialists and we are committed to obtaining the best possible results for you.
Â Claim the compensation you may be entitled to â start your claim today
If you have been affected by theÂ illness at the BQ Delfin Azul Hotel, call our helpline today on 0330 100 2851Â and speak directly to a highly qualified, experienced holiday illness expert.
Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.