Hotel room swapped for hospital room – suspected food poisoning at ClubHotel Riu Bambu, Punta Canta

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A holidaymaker, who recently travelled to the ClubHotel Riu Bambu in Punta Canta, Dominican Republic, was hospitalised during her two week stay due to suspected food poisoning.

Having previously stayed at the ClubHotel Riu Bambu and having recommended the hotel to friends and family, the holidaymaker was very disappointed to find that food and hygiene standards in the hotel had drastically changed.

On TripAdvisor, the lady said: “We first went to this hotel 2 years ago with Thomson/First Choice and expected it to be the same as still sold this year as 4T Premium – wrong. I have heard that they are taking the status from this hotel because of poor hygiene and cleanliness issues.

“I spent most of the second week of my holiday ill in my hotel room which ended in me getting worse and so I was admitted to hospital and spent 2 days on a drip and with medication. I was discharged on Friday as I flew home the next day along with medication to continue taking. I am still not well after a week being at home.

“Food was cold and undercooked. Water was given out at mealtimes from a jug of which I am sure we were given tap water as it did not smell good.

“We were given dirty beach towels – wasps in our wine at evening meal. We saw waiters putting all the dregs from coffee pots left after people had left breakfast tables – gathered them all up and poured them back into the boiler from which they continued to pour out of for the next unsuspecting guests.

“After eating cold, undercooked, inedible food from the buffet, we decided to try the speciality ones.

“I became ill after eating and drinking water possibly at the Asian restaurant and got worse after we had eaten at the Steakhouse 2 days later”.

After reading the reports, Tracy Stansfield, an experienced solicitor at Your Holiday Claims, said: “This sounds like a truly horrendous holiday and what is so upsetting is that it is wholly preventable.”

“I hope the lady makes a full recovery and that the tour operators who promote and sell package holidays to this hotel carry out a thorough investigation to establish the cause of illness. No other guest should have their holiday ruined.”

“I would urge anyone that has encountered poor food and hygiene standards whilst on holiday to contact their holiday representative in resort. It goes without saying that anyone who has fallen ill whilst on holiday should seek medical attention straight away.”

“The team at Your Holiday Claims can assist those that have suffered illness abroad to claim compensation and I would suggest that anyone who has fallen ill on holiday to contact us upon their return. We can then help them to claim compensation for their illness and ruined holiday.”

Holiday illness compensation claims

Our team of holiday illness claims experts has over 50 years experience successfully handling holiday illness compensation claims for British holidaymakers across the UK.

If you have been ill during your stay at the ClubHotel Riu Bambu in Punta Canta, we can help you to claim compensation for the illness you have suffered, loss of enjoyment, and any financial loss you have suffered too, such as travel expenses, medical expenses and any lost earnings.

To start your claim today, call 0330 100 2851 and find out how much your claim may be worth.

Or if you would like to request a call back, simply complete the online contact form and we will be in touch with you as soon as possible.

In the meantime have a look at some of our ClubHotel Riu Bambu success stories:

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Hotel room swapped for hospital room – suspected food poisoning at ClubHotel Riu Bambu, Punta Canta
Shaun Starr