Holidaymakers reportedly confined to their room due to illness outbreak at Medina Gardens, Morocco

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Here at Your Holiday Claims we have been reading reports of illness at the Medina Gardens in Morocco, with guests describing the food served as “poor quality” and “cold or warm but certainly not hot”.

Guests have recently taken to TripAdvisor to review the Thomson promoted hotel with several complaining of illness during their stay.

One holidaymaker said: “We both got very sick on our second night…it spoiled the rest of our holiday really because we were so paranoid about getting that sick again and couldnt properly relax. Such a shame”.

Another couple also suffered illness whilst staying at the resort earlier in the year.  They said: “By the seventh day there, my partner got a sickness bug and was bound to the room, resulting in us having to cancel one of our trips.

“On our last night, we stayed until the end of the entertainment and went with a few friends we had made to the casino on site, which was wonderful. Unfortunately, I started to feel unwell, so went back to the room. I had to endure this sickness bug for a total of 5 days, including the travel home.
I am still not sure what caused it but would recommend others to take caution out in Morocco”.

A lady from Worthing commented on the food hygiene standards at the hotel, she said: “There are small birds flying around the restaurant and we (as did many guests) raised the issue of health and safety as it was obvious that droppings from these birds could easily fall onto the food in the buffet areas which are uncovered.

“Needless to say my partner developed food poisoning and we are absolutely sure this was from the hotel food as we ate nowhere else. Several other guests told us they had suffered from bad bellies during this week also”.

Head of Travel Law at Your Holiday Claims, Anne Thomson, said: “It is extremely worrying to read reports from multiple guests about illness at the Medina Gardens and even more so when we hear that they have witnessed poor standards of hygiene at the resort.

“I would strongly urge anyone who has had their holiday ruined by illness at this resort or whilst on holiday abroad to get in touch with us as soon as possible to discuss whether we could help them make a claim for compensation”.

Fallen ill at the Medina Gardens?

Our expert holiday claims team has over 50 years combined experience in the travel law industry and has the expertise to help you gain the best possible outcome for your claim.

Call 0330 100 2851 to speak directly to a holiday claims expert or simply complete our online contact form and well call you back as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
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Dianne Cherry
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Holidaymakers reportedly confined to their room due to illness outbreak at Medina Gardens, Morocco