Holidaymakers warn “stay away” from BlueBay Grand Esmerelda Mexico

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Holidaymakers staying at BlueBay Grand Esmerelda Mexico in Cancun have warned others – “dont waste your money”.

BlueBay Grand Esmerelda Mexico

Poor hygiene standards have been reported on TripAdvisor by holidaymakers recently.

Tour operator, Thomas Cook, promote the all-inclusive BlueBay Grand Esmerelda. They say, “six á la carte restaurants, everyone can find the food of their choice”.

However it does not appear that holidays have lived up to expectations with one guest warning “do not go to the Italian restaurant, the food was like plastic!”

Another guest referred to the oriental selection as “horrible”.

“The steak is impossible to cut through” claimed another, “the chicken is overcooked and dry and the pasta is overcooked with sauce thrown on top”.

Hygiene at the hotel was also criticised. One holidaymaker commented, “The rooms and buildings smelt like septic tanks – our room hadnt been cleaned in three days, I can only compare the bathroom to a training potty”.

Another guest claimed to have returned home with “bed bugs”. “We were waking up with bites, we thought must have been mosquito bites” he said. “But after returning home, we concluded they were bed bugs!”

Tracy Stansfield, an experienced solicitor at Your Holiday Claims, commented on reports: “Its alarming to learn of people returning home from their holidays with suspected bed bug bites.”

“I would urge hotel management and Thomas Cook to conduct a full investigation into the standards of hygiene within the hotel.

“I would also encourage anyone suffering from insect bites or illness at BlueBay Grand Esmerelda in Mexico, to seek medical attention immediately.”

Have you suffered from illness at BlueBay Grand Esmerelda in Mexico?

If you have suffered from illness at BlueBay Grand Esmerelda in Mexico, our legal experts at Your Holiday Claims are available to offer you any advice and guidance you may need on the claims process.

With over 50 years combined experience in the travel law industry, our dedicated team is on hand to help you obtain the best possible outcome for your claim.

Get in touch today by calling us on 0300 100 2851, or complete our online contact form and we will be in touch with you shortly.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Holidaymakers warn “stay away” from BlueBay Grand Esmerelda Mexico