Holidaymakers pay to move hotels due to outbreak of illness at Sea Club Aqua Park, Sharm el Sheikh, Egypt

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A lady who travelled to the Sea Club Aqua Park in April 2014 has returned to the UK describing her family holiday as an “absolute nightmare”.

After just two nights stay at the Sea Club Aqua Park in Nabq Bay, Sharm el Sheikh, Egypt, the family paid £600.00 to be moved to the Royal Albatros Moderna hotel after discovering holidaymakers staying at the same hotel had become severely ill, suffering with symptoms of suspected food poisoning and requiring medical treatment.

On Tripadvisor the lady said: “We were booked in here for a 10 day holiday, stayed two nights and paid £600.00 to move to the Royal Albatros Moderna that we stayed at two years ago.

“We arrived at 6pm on Thursday 17th April to be greeted by a distressed woman at reception, waiting for a taxi to take her family to another hotel. Her little boy had been vomiting for 5 days constantly and on the 6thday, a doctor had put him on a drip. Her husband had then started with it along with her other child, she said I will let you draw your own conclusion.

“We got settled and went down for evening meal which was unedible, nothing was hot, all luke warm, even the pasta with a watery tomato sauce which I thought was a safe option had a really weird taste to it. The fresh pizza that my daughter chose as she put it was ok but I couldnt eat it again.

“Breakfast was ok, toast fresh and fresh omelettes but on looking closer in the restaurant in daylight, behind the food stations was absolutely filthy.

“We were not prepared to spend out precious holiday worry about being ill and decided to move to the Royal Albatros which is an amazing hotel with wonderful food.

“On a positive note, the staff at the Sea Club couldnt do enough for you, all lovely and the water slides are amazing but not enough to keep us there Im afraid, never again.”

The Sea Club Aqua Park unfortunately is no stranger to Your Holiday Claims, one of the UKs leading holiday illness claims specialists.

Commenting on the recent outbreak reported at the Sea Club Aqua hotel, Anne Thomson, Head of Travel Law at Your Holiday Claims commented: “I am really concerned to hear the reports of illness at the Sea Club Aqua Park but it doesnt surprise me that gastric illness has struck holidaymakers.  Poor hygiene standards in the restaurants and lukewarm food are a recipe for disaster.

“Unfortunately there have been previous outbreaks of illness at this hotel and I have recently settled claims for holidaymakers who contracted food poisoning whilst at the Sea Club Aqua Park during their holidays in December 2012.  It seems that there have been further breakdowns in food handling practices and procedures at this hotel.

“Any holidaymaker who suffers illness as a result of such breakdowns is entitled to claim compensation from their tour company. It is absolutely vital that tour operators monitor illness levels and take immediate steps to investigate and resolve matters otherwise illness will continue to affect guests.

“Anyone who has stayed at this hotel and suffered from symptoms of diarrhoea, stomach cramps and vomiting should contact either myself or one of my team for further advice as they may be entitled to compensation not only for their illness but also for their ruined holiday.”

Contact us to make a holiday illness claim today

If you have been unfortunate to have had a holiday ruined during your stay at the Sea Club Aqua Park in Sharm el Sheikh, Egypt, our team of highly qualified, experienced holiday illness experts will help you to claim the holiday illness compensation you may be entitled to.

With over 50 years combined experience, we have grown into one of UKs most reputable and trusted holiday illness claims specialist firms, handling thousands of pounds worth of compensation for British holidaymakers every year.

Claims are accepted on a no win, no fee basis. Learn more about YourHolidayClaims regarding your package holiday illness case.

To start your claim and to find out how much compensation you may be entitled to, contact us today on 0330 100 2851 to speak directly to a holiday illness expert or if you would like to arrange a call-back, simply complete the online contact form and we will be in touch with you as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Holidaymakers pay to move hotels due to outbreak of illness at Sea Club Aqua Park, Sharm el Sheikh, Egypt
Shaun Starr