“9 of us all needed antibiotics and 3 needed to be hospitalised” at the Riu Palace Peninsula in Mexico

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A British holidaymaker has recently contacted Your Holiday Claims after their party of two fell ill at the Riu Palace Peninsula in Cancun, Mexico.

The five star hotel, promoted by tour operators including Thomson, has received criticism on TripAdvisor after guests have fallen ill experiencing symptoms of sickness and diarrhoea.

One holidaymaker commented that they fell ill on the third day of their holiday. They stated that they had “never experienced this kind of illness before when in Mexico”.

The visitor to the hotel added: “Both of my daughters and granddaughter ended up in hospital on IVs and antibiotics.

“The rest of us received medicine from the house doctor. What are the chances that 9 of us all needed antibiotics and 3 needed to be hospitalised? We spoke to others at the hotel that had been sick and had medicine from the house doctor and gone to a clinic for medicine.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “It is always very worrying to read of holidaymakers requiring hospital treatment on holiday.

“Not only can this be an incredibly distressing experience but can also lead to holidays being ruined and out of pocket medical expenses being incurred.

“At Your Holiday Claims, we can help you obtain compensation for the illness you have suffered, the loss of enjoyment of your holiday and the out of pocket medical expenses incurred as a result of your illness.

“I hope that the tour operators and hotel management at the Riu Palace Peninsula will investigate the current reports of illness in order to prevent the further spread of infection.”

Contact Your Holiday Claims today

If you have fallen ill on holiday at the Riu Palace Peninsula in Mexico, contact Your Holiday Claims today.

Our dedicated holiday claims team have over 50 years combined experience within the travel law industry. We are always on hand to offer any advice and guidance that you may need on the claims process.

For more information, call us free on 0330 100 2851 or simply complete the online contact form to arrange a quick call-back.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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“9 of us all needed antibiotics and 3 needed to be hospitalised” at the Riu Palace Peninsula in Mexico