Dreams Vacation Resort “more like concentration camp”

Guests who have recently returned from the Dreams Vacation Resort have said that Thomas Cook should be ashamed with the conditions in the hotel and take appropriate action.

After returning, holidaymakers have complained about the poor standards of food and hygiene. One holidaymaker went as far as to say “I wouldnt let an animal stay at this hotel.”

The reviews on TripAdvisor suggest that poor management is also a problem at the hotel.

Hygiene also appears to be an issue with one guest saying “having travelled to many countries, of which many may not have the same strict hygiene laws that we have, I can honestly say this is the worst hotel that I have ever been in!”

Another couple noted that there was a “shortage of cleaners” with rooms often being given a “surface clean” only.  It was reported in the public toilet near the bar “faeces had smeared on the walls and floor.”

The food served was described as “poor” and alleged to have been served undercooked on many occasions.

If food is not cooked or reheated insufficiently it can cause diarrhoea, sickness, stomach cramps, fever and this in turn can lead to dehydration. It is therefore vitally important that food is served piping hot, that it is stored at a sufficiently high temperature and that staff members are fully trained in food handling and hygiene.

Amongst other holidaymakers complaining one couple said that they had the “dreaded stomach bug for four days” and that one of the party lost “7 kilos” with both having “three courses of being on a drip and medication.”

Another family of five in their review said “we were expecting a little tummy trouble, but not to the extent that we suffered.” Within two days one party member fell ill, and then another “ended up having three drips, the Doctor said it was acute gastroenteritis and dehydration.”

In the same review it was said that there was a “confirmed case of salmonella the day before we arrived.” Four of the family members suffered illness at some point over the course of their holiday and “spoke to many guests who had been suffering from sickness and diarrhoea and had to go on drips!”

Tracy Stansfield, an experienced solicitor at Your Holiday Claims said: “The reviews appear to suggest that something has gone very badly wrong at this hotel.

“In one respect, it is reassuring to read that the Government Food Agency is involved and that representatives from Thomas Cook are at the hotel and investigating. Both Thomas Cook and the hotel management need to ensure that holidaymakers are kept fully abreast of all developments.”

“It is very important that the source of the outbreak is pinpointed  to prevent any further illness occurring.”

Claim the compensation you may be entitled to – start your claim today

If you have been affected by the outbreak of illness and had your holiday at the Dreams Vacation Resort ruined, call our helpline today on 0330 100 2851 to speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.