Holidaymakers complain of falling ill at the Cleopatra Luxury Resort

We have recently been instructed by clients who have fallen ill whilst staying at the Cleopatra Luxury Resort in Sharm el Sheikh.

The Cleopatra Luxury Resort is promoted by Red Sea Holidays amongst others. The hotel is a 5 star all-inclusive and enjoys a beachfront location. The property consists of three restaurants, five bars and three swimming pools.

Our client has said that all three party members became ill whilst at this hotel suffering from symptoms including âdiarrhoea and severe stomach cramps.â

Holidaymakers have also reviewed the hotel on TripAdvisor stating it was ânot a luxury resort.â

One family has commented on their time at this hotel saying âwe changed our flights to come home early.â Unfortunately the family suffered for five days of their trip with diarrhoea. They have said that the buffet and a la carte restaurants served âterrible foodâ and had âpoor hygiene.â

Another family witnessed the plastic beakers being rinsed in tap water after use, which is thought to have caused symptoms of âdiarrhoeaâ amongst the family.

Another revealed that the food served in the restaurants was âcold.âÂ They sent it back to the kitchen only for it to be served âcold again.â

Our client has said that this experience âreally spoiltâ their holiday and that the holiday was âreally expensiveâ which they saved all year for to âhave the worst possible time.â

Anne Thomson, Head of Travel Law at Your Holiday Claims, has commented: âIt is really important for hygiene practices to be kept at a high level.â

âIf international standards are not followed it can result in guests falling ill with symptoms such as diarrhoea, stomach cramps and vomiting.â

âI hope that the tour operators who contract with this hotel will carry out a full investigation to the cause of the illness outbreaks.â

Contact Your Holiday Claims today

Our dedicated holiday claims team has over 50 years combined experience within the travel law industry. They are always on hand to offer any advice and guidance that you may need.

For more information on how you can make a successful claim for compensation after suffering a holiday illness abroad,Â contact us today.

Call us free on 0330 100 2851Â or simply complete the online contact form below and we will be in touch as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts

If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.

The Latest Illness Outbreaks & Advice from YHC

‘Tide turning’ for holiday illness claims

Holidaymakers who issue fraudulent sickness claims have sparked negative headlines, but a pivotal court ruling means that defendants will no longer have an ‘easy ride’ picking holes in expert evidence In a sector where so much attention has focused on […]

Reports of sickness outbreaks continue at Family Life Mar de Menorca

The team at YourHolidayClaims have been contacted by a group of holidaymakers who reported that their holidays were ruined by sickness at the Family Life Mar de Menorca. If your all-inclusive package holiday at the Family Life Mar de Menorca […]

Sickness outbreaks continue at the Liberty Hotels Lykia in Turkey

British holidaymakers have continued to contact YourHolidayClaims to report suffering from outbreaks of sickness at the Liberty Hotels Lykia in Oludeniz, Turkey. At YourHolidayClaims, our expert solicitors have already helped 42 British holidaymakers to secure compensation totalling £97,000 following illness […]

Claiming compensation for E coli on holiday in Egypt

If you’ve have been affected by E coli on holiday in Egypt it can understandably be a very distressing experience. E coli can cause serious food poisoning leading to symptoms of vomiting, diarrhoea and in some cases dehydration. This can […]

What is the process for making a holiday accident claim?

If you’ve suffered an accident on holiday, it is only natural for the process of bringing a claim to seem daunting. That is why the specialist team of solicitors at YourHolidayClaims work on your behalf to make the claims process […]

Infographic: Important evidence when making a holiday accident claim

If you have suffered injuries caused by an accident on holiday, you could be entitled to receive thousands of pounds in compensation. However, it is perfectly understandable that most people would have no idea where to start when making a […]

Thomas Cook holiday compensation claims advice

Has your Thomas Cook holiday been ruined by an illness or injury? Did you know that you could be entitled to receive thousands of pounds in compensation? At YourHolidayClaims, our dedicated team of experienced holiday claim solicitors help people receive […]

What type of cruise ship accidents can you claim for?

When you travel on a cruise holiday, the last thing you expect is to suffer injuries caused by an accident that wasnt your fault. However, accidents can and do happen on board cruise ships. If you have suffered an accident […]

Airtours Holiday Compensation Claims Advice

If you’ve had a long-awaited Airtours package holiday ruined by an illness or injury, you could be entitled receive compensation. The dedicated solicitors at YourHolidayClaims have already helped people across the UK receive thousands of pounds in compensation for ruined […]

Bringing a holiday accident claim against the tour operator

If you have suffered an accident on a package holiday abroad, you could receive thousands of pounds in compensation from your tour operator. Yet many people are unsure whether they booked their holiday as package, and whether they can receive […]

Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.

Bryonie and Trevor Price

I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.

Jacqui Taylor

Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.

Emma Sheridan

I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.

Dave Robertson

Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.

Christopher Whitwell

We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.

Dianne Cherry