Holidaymakers complain of falling ill at the Cleopatra Luxury Resort

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We have recently been instructed by clients who have fallen ill whilst staying at the Cleopatra Luxury Resort in Sharm el Sheikh.

The Cleopatra Luxury Resort is promoted by Red Sea Holidays amongst others. The hotel is a 5 star all-inclusive and enjoys a beachfront location. The property consists of three restaurants, five bars and three swimming pools.

Our client has said that all three party members became ill whilst at this hotel suffering from symptoms including “diarrhoea and severe stomach cramps.”

Holidaymakers have also reviewed the hotel on TripAdvisor stating it was “not a luxury resort.”

One family has commented on their time at this hotel saying “we changed our flights to come home early.” Unfortunately the family suffered for five days of their trip with diarrhoea. They have said that the buffet and a la carte restaurants served “terrible food” and had “poor hygiene.”

Another family witnessed the plastic beakers being rinsed in tap water after use, which is thought to have caused symptoms of “diarrhoea” amongst the family.

Another revealed that the food served in the restaurants was “cold.”  They sent it back to the kitchen only for it to be served “cold again.”

Our client has said that this experience “really spoilt” their holiday and that the holiday was “really expensive” which they saved all year for to “have the worst possible time.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, has commented: “It is really important for hygiene practices to be kept at a high level.”

“If international standards are not followed it can result in guests falling ill with symptoms such as diarrhoea, stomach cramps and vomiting.”

“I hope that the tour operators who contract with this hotel will carry out a full investigation to the cause of the illness outbreaks.”

Contact Your Holiday Claims today

Our dedicated holiday claims team has over 50 years combined experience within the travel law industry. They are always on hand to offer any advice and guidance that you may need.

For more information on how you can make a successful claim for compensation after suffering a holiday illness abroad, contact us today.

Call us free on 0330 100 2851 or simply complete the online contact form below and we will be in touch as soon as possible.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Holidaymakers complain of falling ill at the Cleopatra Luxury Resort