Holidaymaker seeks legal advice after falling ill at the Jungle Aqua Park

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We have recently received an enquiry from a holidaymaker whose stay at the Jungle Aqua Park in Egypt was ruined by illness.

Other guests have taken to TripAdvisor to review their time at the hotel, with one holidaymaker stating that they suffered symptoms of gastroenteritis during their stay at the Thomas Cook promoted hotel.

They said: “Although the hotel boasts 7 restaurants, you could walk around them all and see the same food being cooked in each of them, and even at that, the food wasnt the best.”

“After a bout of gastroenteritis halfway through my fortnight Easter break, I ended up sticking to bread and bananas!”

A guest from Scotland commented: “Me and my wife spent two days never off the toilet, cost £30 from doctors, they even said most holidaymakers get it. I wish they could sort this out as it could be a nice place, got told it went downhill in the last three years”.

And a guest from Middlesbrough recalled their daughter being served undercooked chicken at the resort, they said: “The final straw came when my 4 year old daughter ate a raw chicken wing. The manager was more interested in giving us t-shirts and organising coffee to our room as compensation as opposed to stopping the chef serving more raw chicken and poisoning the whole resort!”

Head of Travel Law at Your Holiday Claims, Anne Thomson, said: “It is very concerning to hear of guests becoming unwell at the Jungle Aqua Park. Reading reports of guests being served raw food is very unpleasant.”

“Eating food that is raw or undercooked can lead to guests becoming extremely unwell and developing infections such as gastroenteritis.”

“I would encourage anyone who has had their holiday ruined by illness at the Jungle Aqua Park to get in touch with us as soon as possible to discuss whether you may be entitled to make a claim”.

Have you suffered illness abroad?

If you have fallen ill while on holiday abroad within the last three years you could make a claim for compensation.

With over 50 years combined experience in the travel law industry, our team of professionals have the skills to help you achieve the best possible outcome for your claim.

Call us today on 0330 100 2851 to find out how we could help you make a no win no fee claim, or simply complete our online contact form and we will call you back as soon as possible.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Holidaymaker seeks legal advice after falling ill at the Jungle Aqua Park