We have recently received an enquiry from a holidaymaker whose stay at the Jungle Aqua Park in Egypt was ruined by illness.
Other guests have taken to TripAdvisor to review their time at the hotel, with one holidaymaker stating that they suffered symptoms of gastroenteritis during their stay at the Thomas Cook promoted hotel.
They said: “Although the hotel boasts 7 restaurants, you could walk around them all and see the same food being cooked in each of them, and even at that, the food wasn’t the best.”
“After a bout of gastroenteritis halfway through my fortnight Easter break, I ended up sticking to bread and bananas!”
A guest from Scotland commented: “Me and my wife spent two days never off the toilet, cost £30 from doctors, they even said most holidaymakers get it. I wish they could sort this out as it could be a nice place, got told it went downhill in the last three years”.
And a guest from Middlesbrough recalled their daughter being served undercooked chicken at the resort, they said: “The final straw came when my 4 year old daughter ate a raw chicken wing. The manager was more interested in giving us t-shirts and organising coffee to our room as compensation as opposed to stopping the chef serving more raw chicken and poisoning the whole resort!”
Head of Travel Law at Your Holiday Claims, Anne Thomson, said: “It is very concerning to hear of guests becoming unwell at the Jungle Aqua Park. Reading reports of guests being served raw food is very unpleasant.”
“Eating food that is raw or undercooked can lead to guests becoming extremely unwell and developing infections such as gastroenteritis.”
“I would encourage anyone who has had their holiday ruined by illness at the Jungle Aqua Park to get in touch with us as soon as possible to discuss whether you may be entitled to make a claim”.
Have you suffered illness abroad?
If you have fallen ill while on holiday abroad within the last three years you could make a claim for compensation.
With over 50 years combined experience in the travel law industry, our team of professionals have the skills to help you achieve the best possible outcome for your claim.
Call us today on 0330 100 2851 to find out how we could help you make a no win no fee claim, or simply complete our online contact form and we will call you back as soon as possible.