There have been complains amongst British holidaymakers about The Dreams Puerto Aventuras all inclusive spa resort .Many who have recently returned from their dream holiday to Mexico have complained on TripAdvisor that their stay at the Dream Puerto Aventura hotel turned their “dreams into a nightmare”
One female holidaymaker from Crewe said on TripAdvisor: “As an experienced traveller and on my fifth visit to Mexico, I thought I would try the “Dreams,” Experience. It turned out to be more of a nightmare!
She added: “My partner and I both ate at the Seaside grill for lunch the first day, and had seafood. We both became ill within hours, my food poisoning, cleared up within a couple of days, but my partner became very ill, and after several days required medical intervention. The hotel, reluctantly paid for the Doctor, ( many of the hotel guests were experiencing sickness and diarrhea,) but we had to pay the $145 cost of the drugs. So unfortunately, my partner lost the first week of our holiday”.
“The management did try hard to make sure the rest of our restaurant experiences were better, but in our second week, at the Restaurant round the Adult’s only pool, ( the only child free restaurant !) he was served, Mahi, a local fish–which was completely raw in the middle. By the time this was replaced–my meal was long since finished. Another meal ruined”
Commenting on this latest report, Tracy Stansfield, an experienced solicitor at Your Holiday Claims said: “If holidaymakers have returned from their stay at the Dreams Puerto Aventura having suffered from some form of gastric illness I hope that a full investigation has been carried out the tour operators. Unfortunately however we may still read reports of holidaymakers continuing to become ill whilst staying at this hotel.
“I have read the reports on TripAdvisor of people becoming unwell due to alleged flaws in the standards of food and hygiene at this hotel and if there are such flaws, this could explain the recent outbreak of illness. The reports are that many holidaymakers may have suffered symptoms of gastric illness and one of the most common causes of this is eating food which has not been cooked properly.
“I have recently spoken to holidaymakers that have turned to Your Holiday Claims for help to pursue a claim for compensation after their holiday was ruined and I would urge anyone that has been ill during their stay here to contact us.
Contact Your Holidays for free legal advice or to make a claim today
The Dreams Puerto Aventuras Resort and Spa hotel offers all inclusive package holidays and is promoted by Thomas Cook, the tour operator.
If you or any members of your family have been ill during your stay at this hotel, or upon your return to the UK, our team of highly qualified experienced holiday illness experts will help you to successfully claim the compensation you and your loved ones deserve. Find out more about your potential holiday illness claim.
For more information and to find out how much compensation you may be entitled to, contact us and speak directly to one of our holiday illness claims experts today on 0330 100 2851 or if you would like to arrange a call back, simply complete the online contact form and we will be in touch with you as soon as possible.