Guests struck by food poisoning at the Royal Albatros Moderna, Sharm el Sheikh, Egypt

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A suspected outbreak of food poisoning at the Royal Albatros Moderna has been linked to poor hygiene standards at the hotel by disgruntled guests.

A lady from London who recently stayed at the Royal Albatros Moderna said on TripAdvisor: “On day 2 of our holiday my brother slipped by the flumes and broke his wrist.  This was something which was TOTALLY 100% the hotels fault – no non-slip mats were provided, there was excess water on surfaces and no signs warning of possible falls. My brother was not running or rushing, yet the neglect of the hotel caused him to fall and be in agony for the remainder of the holiday.

“Although the hotel has a clinic on site, which dealt with him and transferred him to the local hospital, the treatment he received from so called lifeguards at the time of the accident was horrific. The guy was yanking him by his injured wrist yelling at him to get up and bending it in all sorts of ways which were clearly hurting my brother”.

Tracy Stansfield, a solicitor at Your Holiday Claims who has over 20 years experience in handling holiday illness and holiday accident compensation claims commented: “I am deeply saddened by the reviews and reports that we have recently read on TripAdvisor.

“I hope both the Royal Albatros Moderna hotel andThomas Cook take the complaints that have been made on board and carry out the appropriate action.

“From people suffering symptoms of illness, alleged to have been caused by poor food and hygiene standards, through to circumstances which could have quite easily have been prevented, if the correct health and safety measures had been carried out.

“I would urge anyone who has suffered a bad experience during their stay at the Royal Albatros Moderna hotel to contact either myself or a member of the Your Holiday Claims team straight away, as they may be entitled to claim compensation with our help”.

Know your rights about claiming holiday illness compensation

The Package Travel Regulations 1992 allow British holidaymakers to bring a claim against their tour operator for compensation for illness suffered abroad if the illness is caused as a result of fault on the part of the holiday hotel.

If you have suffered gastric illness on holiday or been involved in an accident abroad that was not your fault, our team of highly qualified, experienced holiday solicitors can help you to claim the compensation you may be entitled to.

Make a Royal Albatros Moderna holiday illness claim

To discuss a no win, no fee holiday illness or accident abroad compensation claim, speak to a friendly holiday illness expert today. Call us on 0330 100 2851 or to request a call-back, simply complete the online contact form on our website a solicitor will be in touch with you as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Guests struck by food poisoning at the Royal Albatros Moderna, Sharm el Sheikh, Egypt