Your Holiday Claims have learned that a sickness bug is hindering many holidaymakers’ stays at the BQ Delfin Azul Hotel, Alcudia, after a distressed victim of this bug has turned to us to seek expert legal advice.
- Frustrated guests complain that hygiene levels aren’t at acceptable standards
- Several holidaymakers staying at the Majorcan resort are suffering from severe diarrhoea and vomiting
- One guests reveals how an astonishing SEVENTY guests at the hotel have fallen ill due to the ‘mystery’ bug
If you are one of many who have had their holiday spoiled by sickness while staying at the Hotel Delfin Azul, we could help you receive up to £43,890 in compensation!
As long as your stay happened within the past 3 years and was booked as a package, the experts here at Your Holiday Claims could assist you in receiving the justice you deserve.
With over 50 years of combined experience in travel law, our dedicated team of solicitors have helped hundreds of ill stricken holidaymakers receive holiday illness compensation for the trouble they’ve endured.
To find out what your claim could be worth, call us now on 0330 100 2851.
“We won’t be going back”: Holidaymakers claim they won’t be returning to BQ Delfin Azul Hotel after illness ordeal
In addition to the holiday illness enquiry we received, unfortunately it seems that there are many more holidaymakers who have recently stayed at the Delfin Azul Hotel who’ve had a holiday to forget.
By looking at reports on hotel reviewing website TripAdvisor, it appears several previous guests of the Majorcan resort have been left massively disappointed following their stay.
The hotel, which is marketed by U.K tour operator Thomson, has been subject to heavy criticism online as one poster claims that undercooked food was served to guests.
They complained: ““where to begin…nearly raw salmon one night and very rare chicken the next”
Guests have also said that hygiene levels were not up to an acceptable standard, advising that crockery and cutlery were often “covered in dried food” and also food was not served “hot.”
Furthermore, holidaymakers have noted that many people have succumbed to vomiting, diarrhoea and stomach cramps during their time at the hotel.
In a rather alarming report, one holidaymaker claims that as much as 70 guests at the hotel were suffering from illness whilst they were staying there.
They claimed: “Talking to others around the pool at least 70 have fallen victim to this sickness bug. Some have had it twice and we had only been here for 6 days.”
Visitors to the hotel are frustrated that the “sickness bug” was not brought to their attention before leaving the U.K. One previous guest on TripAdvisor said: “It was also not mentioned at all at the welcome meeting.”
Guests affected by the illness outbreak notified the Thomson representatives at the Delfin Azul Hotel and were told “we were not aware of a sickness bug until this week”.
However, conflicting reviews on TripAdvisor convey that the ‘sickness bug’ has been present at the resort from mid-July.
Holidaymakers are outraged at the response from the tour operator and have stated “Frankly neither Thomson nor the hotel seem to really care, they are totally failing”.
Thomson’s handling of the situation has left guests confused and speculating as to what could be causing the ‘sickness bug’, and have questioned “Was it the Pool? Was it the Pool sidebar? Was it the restaurant food? Was it the air conditioning? That’s the big mystery because NO ONE WILL TELL YOU.”
Head of Travel Law here at Your Holiday Claims, Anne Thomson, had a few words to spare on this worrying story.
She commented: “It is unnerving to read reviews as far back as mid-July and still be reading of further illness outbreaks at the end of August.
“The tour operator and hotel are under a duty to provide an environment which is safe for its guests and international standards must be followed. I hope that immediate measures are put in to place to ensure this ‘bug’ doesn’t continue to devastate people’s holidays”.
Anne finished by adding: “I would urge anyone who has suffered illness at the Delfin Azul Hotel to contact Your Holiday Claims for expert help on how you can launch a holiday illness claim. You don’t have to suffer in silence”.
How to launch your claim
It’s a quick and simple process to launch a claim with us here at Your Holiday Claims.
Our experienced holiday claims team have an unrivalled success claim rate of 99% when it comes to holiday illness compensation. They are always on hand to offer any advice and guidance that you may need.
Plus if you didn’t know, we pursue all claims on a on a no win no fee basis, so by starting a claim with us you won’t lose a single penny regardless of the result of your claim!
So call us now for your free consultation on 0330 100 2851.
Or, simply complete our online contact form here and we will be in touch as soon as possible.