BQ Delfin Azul Hotel heartache as many Majorcan holidays are marred by illness

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BQ Delfin Azul Hotel heartache as many Majorcan holidays are marred by illness

Your Holiday Claims have learned that a sickness bug is hindering many holidaymakers stays at the BQ Delfin Azul Hotel, Alcudia, after a distressed victim of this bug has turned to us to seek expert legal advice.

  • Frustrated guests complain that hygiene levels arent at acceptable standards
  • Several holidaymakers staying at the Majorcan resort are suffering from severe diarrhoea and vomiting
  • One guests reveals how an astonishing SEVENTY guests at the hotel have fallen ill due to the mystery bug

If you are one of many who have had their holiday spoiled by sickness while staying at the Hotel Delfin Azul, we could help you receive up to £43,890 in compensation!

As long as your stay happened within the past 3 years and was booked as a package, the experts here at Your Holiday Claims could assist you in receiving the justice you deserve.

With over 50 years of combined experience in travel law, our dedicated team of solicitors have helped hundreds of ill stricken holidaymakers receive holiday illness compensation for the trouble theyve endured.

To find out what your claim could be worth, call us now on 0330 100 2851.

“We wont be going back”: Holidaymakers claim they wont be returning to BQ Delfin Azul Hotel after illness ordeal

In addition to the holiday illness enquiry we received, unfortunately it seems that there are many more holidaymakers who have recently stayed at the Delfin Azul Hotel whove had a holiday to forget.

By looking at reports on hotel reviewing website TripAdvisor, it appears several previous guests of the Majorcan resort have been left massively disappointed following their stay.

The hotel, which is marketed by U.K tour operator Thomson, has been subject to heavy criticism online as one poster claims that undercooked food was served to guests.

They complained: ““where to begin…nearly raw salmon one night and very rare chicken the next”

Guests have also said that hygiene levels were not up to an acceptable standard, advising that crockery and cutlery were often “covered in dried food” and also food was not served “hot.”

Furthermore, holidaymakers have noted that many people have succumbed to vomiting, diarrhoea and stomach cramps during their time at the hotel.

In a rather alarming report, one holidaymaker claims that as much as 70 guests at the hotel were suffering from illness whilst they were staying there.

They claimed: “Talking to others around the pool at least 70 have fallen victim to this sickness bug. Some have had it twice and we had only been here for 6 days.”

Visitors to the hotel are frustrated that the “sickness bug” was not brought to their attention before leaving the U.K. One previous guest on TripAdvisor said: “It was also not mentioned at all at the welcome meeting.”

Guests affected by the illness outbreak notified the Thomson representatives at the Delfin Azul Hotel and were told “we were not aware of a sickness bug until this week”.

However, conflicting reviews on TripAdvisor convey that the sickness bug has been present at the resort from mid-July.

Holidaymakers are outraged at the response from the tour operator and have stated “Frankly neither Thomson nor the hotel seem to really care, they are totally failing”.

Thomsons handling of the situation has left guests confused and speculating as to what could be causing the sickness bug, and have questioned “Was it the Pool? Was it the Pool sidebar? Was it the restaurant food? Was it the air conditioning? Thats the big mystery because NO ONE WILL TELL YOU.”

Head of Travel Law here at Your Holiday Claims, Anne Thomson, had a few words to spare on this worrying story.

She commented: “It is unnerving to read reviews as far back as mid-July and still be reading of further illness outbreaks at the end of August.

“The tour operator and hotel are under a duty to provide an environment which is safe for its guests and international standards must be followed. I hope that immediate measures are put in to place to ensure this bug doesnt continue to devastate peoples holidays”.

Anne finished by adding: “I would urge anyone who has suffered illness at the Delfin Azul Hotel to contact Your Holiday Claims for expert help on how you can launch a holiday illness claim. You dont have to suffer in silence”.

How to launch your claim

Its a quick and simple process to launch a claim with us here at Your Holiday Claims.

Our experienced holiday claims team have an unrivalled success claim rate of 99% when it comes to holiday illness compensation. They are always on hand to offer any advice and guidance that you may need.

Plus if you didnt know, we pursue all claims on a on a no win no fee basis, so by starting a claim with us you wont lose a single penny regardless of the result of your claim!

So call us now for your free consultation on  0330 100 2851.

Or, simply complete our online contact form here and we will be in touch as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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The Latest Illness Outbreaks & Advice from YHC

Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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BQ Delfin Azul Hotel heartache as many Majorcan holidays are marred by illness
Shaun Starr