Guests report – “raw chicken” served at the Iberostar Saphir Palace in Tunisia

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We have received an enquiry from a British couple who became ill, suffering from severe food poisoning after staying at the Iberostar Saphir Palace in Tunisia.

The couple, who holidayed at the 4 star all inclusive, told of how they suffered illness from their third day, and they continued to be unwell after their return to the UK.

The Ibersostar Saphir Palace is promoted by Thomas Cook amongst others and features two restaurants, two swimming pools, water sports and a Spa centre.

British guests to the hotel have also complained on TripAdvisor after suffering diarrhoea, sickness and stomach cramps.

The food has been described as “repetitive” and “very poor quality.” One guest said that the chicken was “undercooked” on several occasions.

A couple to the hotel noted that flies hovered and sat amongst “open food displayed.” They also witnessed “small birds flying around the restaurant, hovering from table to table.” The couple said: “This is not five star, felt like I was staying in a hostel. Cakes from yesterday evening on display, why?”

Another holidaymaker who stayed at the hotel complained about the cleanliness of the hotel and stated “the food wasnt much better, raw chicken and flies on the food!”

Anne Thomson, Head of Travel Law at Your Holiday Claims said: “It is crucial that Thomas Cook work with management to investigate the possible cause of illness.”

“It is not unreasonable for holidaymakers to expect that the food and hygiene standards in their hotel are such that they will not become ill.”

Iberostar Saphir Palace holiday illness compensation claims

If you would like to speak to a holiday claims expert today, contact our holiday illness claims team.

Our holiday claims specialists have over 50 years combined experience successfully handling holiday illness compensation claims. They are always on hand to answer any questions you may have on the claims process.

For more information, call us free on 0330 100 2851, or simply complete the online contact form and we will be in touch as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Guests report – “raw chicken” served at the Iberostar Saphir Palace in Tunisia