Guests on “drips” after falling ill at the Reef Oasis Beach Resort

Despite illness remaining under control at the Reef Oasis Beach Resort for the past 3 months, unfortunately it appears the hotel may have slipped back into old habits.

Reports of illness are still being posted on TripAdvisor. Guests have labelled their holiday as “disappointing and awful.”

Although positive comments have been with regard to the complex itself, stating the “hotel room was clean and looked nice,” there has been a lot of negativity surrounding the food.

One couple commented on their torturous time at the Reef Oasis Beach Resort saying “the food was absolutely awful, meat was not cooked properly.”

Regrettably, after only four days at the hotel both fell “severely ill with food poisoning.” As their symptoms became progressively worse, they had to call for the doctor who put the couple on “a drip.”

The couple approached hotel management and their representative and complained about their “bad experience” and were eventually relocated to the Baron Palms Hotel.

A family of four also travelled for their annual holiday and have stated that the bed linen was not changed for their entire two week stay.

They also commented on the food served, advising it was “repetitive” and the Italian restaurant was “always dirty.”

The family has revealed that they have visited Egypt many times for their holidays and never suffered a “tummy problem” until they stayed at the Reef Oasis Beach Resort.  They have said “we always used hand sanitiser and washed our hands regularly. We will stick to the Aqua Blu next time, it is an amazing hotel.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, comments: “It is disappointing to once again be reading of illness outbreaks at the Reef Oasis Beach Resort.”

“The hotelier and tour operators promoting this property need to ensure that strict food and hygiene practices are adhered to.”

“I would urge anyone who has been affected by illness at the Reef Oasis Beach Resort to contact Your Holiday Claims, as it is clear this hotel is a repeat offender.”

Are you still on holiday at the Reef Oasis Beach Resort?  If so:

• Seek prompt medical attention if you become ill and ensure that you receive a copy of your medical record.
• Keep receipts for anything you purchase in relation to your illness.
• Report the issue to the representative and take a copy of the complaint.
• If possible take photographic evidence to support your claims, showing any health and safety concerns.

Have you returned and still suffering illness?

• Book an appointment to see your GP when you return, you may need to provide a stool sample.
• Seek legal advice and speak directly to a holiday illness expert.
• Tour operators are notorious for undervaluing claims, so do not accept any offers without seeking independent advice. If you attempt to deal with the tour operator directly, you may accept a woefully inadequate offer.

Why choose us?

We are wholly independent and we act for our clients, not tour operators. We provide independent legal advice and we aim to obtain the level of compensation you are entitled to. The team at Your Holiday Claims has over 50 years experience in the area of travel law and have helped hundreds of holidaymakers each year receive compensation for illness suffered abroad.

You will receive an unrivalled, professional service with the best possible outcome for your claim.

Claim the compensation you may be entitled to – start your claim today

If you have been affected by the outbreak of illness and had your holiday ruined at the Reef Oasis Beach Resort, call our helpline today on 0330 100 2851 to speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

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