Guests on “drips” after falling ill at the Reef Oasis Beach Resort

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Despite illness remaining under control at the Reef Oasis Beach Resort for the past 3 months, unfortunately it appears the hotel may have slipped back into old habits.

Reports of illness are still being posted on TripAdvisor. Guests have labelled their holiday as “disappointing and awful.”

Although positive comments have been with regard to the complex itself, stating the “hotel room was clean and looked nice,” there has been a lot of negativity surrounding the food.

One couple commented on their torturous time at the Reef Oasis Beach Resort saying “the food was absolutely awful, meat was not cooked properly.”

Regrettably, after only four days at the hotel both fell “severely ill with food poisoning.” As their symptoms became progressively worse, they had to call for the doctor who put the couple on “a drip.”

The couple approached hotel management and their representative and complained about their “bad experience” and were eventually relocated to the Baron Palms Hotel.

A family of four also travelled for their annual holiday and have stated that the bed linen was not changed for their entire two week stay.

They also commented on the food served, advising it was “repetitive” and the Italian restaurant was “always dirty.”

The family has revealed that they have visited Egypt many times for their holidays and never suffered a “tummy problem” until they stayed at the Reef Oasis Beach Resort.  They have said “we always used hand sanitiser and washed our hands regularly. We will stick to the Aqua Blu next time, it is an amazing hotel.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, comments: “It is disappointing to once again be reading of illness outbreaks at the Reef Oasis Beach Resort.”

“The hotelier and tour operators promoting this property need to ensure that strict food and hygiene practices are adhered to.”

“I would urge anyone who has been affected by illness at the Reef Oasis Beach Resort to contact Your Holiday Claims, as it is clear this hotel is a repeat offender.”

Are you still on holiday at the Reef Oasis Beach Resort?  If so:

  • Seek prompt medical attention if you become ill and ensure that you receive a copy of your medical record.
  • Keep receipts for anything you purchase in relation to your illness.
  • Report the issue to the representative and take a copy of the complaint.
  • If possible take photographic evidence to support your claims, showing any health and safety concerns.

Have you returned and still suffering illness?

  • Book an appointment to see your GP when you return, you may need to provide a stool sample.
  • Seek legal advice and speak directly to a holiday illness expert.
  • Tour operators are notorious for undervaluing claims, so do not accept any offers without seeking independent advice. If you attempt to deal with the tour operator directly, you may accept a woefully inadequate offer.

Why choose us?

We are wholly independent and we act for our clients, not tour operators. We provide independent legal advice and we aim to obtain the level of compensation you are entitled to. The team at Your Holiday Claims has over 50 years experience in the area of travel law and have helped hundreds of holidaymakers each year receive compensation for illness suffered abroad.

You will receive an unrivalled, professional service with the best possible outcome for your claim.

Claim the compensation you may be entitled to – start your claim today

If you have been affected by the outbreak of illness and had your holiday ruined at the Reef Oasis Beach Resort, call our helpline today on 0330 100 2851 to speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

Related articles:

Egyptian honeymoon couple warn others “do not even think about coming here!” after stay at Reef Oasis Beach Resort, Sharm el Sheikh


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Guests on “drips” after falling ill at the Reef Oasis Beach Resort
Shaun Starr