Guests claim “First Choice…more like Worst Choice!” after falling ill at the Club Mac

sick sid

Anne Thomson and the team at Your Holiday Claims are currently dealing with more than 50 Club Mac Alcudia holiday illness claims.

The first cases of illness this summer date back to May 2014 and include people who have been hospitalised. We are still being contacted by those affected, all with similar symptoms of diarrhoea, sickness and stomach cramps.

We are still reading on TripAdvisor of people falling ill. From reading the reviews it would appear that the “bug” is still not totally under control.

Guests have said “there is a real problem with a sickness bug” at the Club Mac. One holidaymaker said that, even though anti-bacterial gel had been brought in, it did not seem to be combating the “bug” as many are still suffering.

Some holidaymakers have blamed “undercooked chicken” and others have accused the pool, stating “given all the rubbish and mess I saw on the bottom of the Saturno pool, I suspect this is being spread around by the pools.”

Head of Travel Law at Your Holiday Claims, Anne Thomson said: “I am desperately saddened with the ongoing reports of illness at the Club Mac. The first outbreak of illness was in May – we are now in September and nearing the end of summer and still people are still experiencing illness.”

Are you still on holiday and suffering illness at the Club Mac? If so follow heres some tips to help you:

  • Seek prompt medical attention, ensuring you receive a copy of your medical record.
  • Keep receipts for anything you purchase in relation to your illness.
  • Report the issue to the representative and take a copy of the complaint.
  • If possible take photographic evidence to support your claims, showing any health and safety concerns.

Have you returned and still suffering illness?

  • Book an appointment to see your GP when you return, you may need to provide a stool sample.
  • To ensure you receive the maximum compensation you may be entitled to, its important to seek legal advice and speak directly to a holiday illness expert.
  • Tour operators are notorious for undervaluing claims. If you attempt to deal with the tour operator directly, you may accept a woefully inadequate offer.

Why choose us?

You can rest assured, when Your Holiday Claims are handling your case, your claim will be maximised.

Anne Thomson and her team have over 50 years combined experience in this area of law. We are one of the UKs leading holiday claims specialists, helping hundreds of holidaymakers claim the compensation they deserve. You can be confident in choosing Your Holiday Claims to represent you. You will receive an unrivalled service and professional advice resulting in the best possible outcome for your claim.

Claim the compensation you may be entitled to – start your claim today

If you have had your hard earned holiday ruined due to illness at the Club Mac, call our helpline today on 0330 100 2851 to speak directly to a highly qualified, experienced holiday illness expert.

Alternatively, if you would like to arrange a call back request, simply complete the online contact form on our website and we will be in touch with you as soon as possible.

Latest outbreaks of illness at Club Mac Alcudia


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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The Latest Illness Outbreaks & Advice from YHC

Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Guests claim “First Choice…more like Worst Choice!” after falling ill at the Club Mac
Shaun Starr