Guest suffers “very bad experience” at the Sonesta Beach Resort in Egypt

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Holidaymakers have recently commented on TripAdvisor to complain about their stay at the Sonesta Beach Resort in Sharm El Sheikh, Egypt.

Thomas Cook promotes the Sonesta Beach Resort as an all-inclusive, four star resort with a large selection of cuisines, varying from two main buffet restaurants, an Indian restaurant, Italian and Lebanese á la carte, and Oriental café.

According to recent reports by holidaymakers, it seems illness was also on offer at the resort. One guest commented: “After eating on Sunday evening in the á la carte restaurant, Casablanca, I woke up in the early morning with terrible stomach cramps and was unable to move.

“The day after, I suffered bad diarrhoea and noticed bites on my body. I think the room and bathroom hadnt been cleaned properly.”

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented on the reports: “It is distressing to learn of holidaymakers suffering illness on holiday – a time when most people look forward to a relaxing break.

“I hope that both the hotel management and Thomas Cook will ensure that high standards of food hygiene are implemented and maintained in order to help prevent further outbreaks of illness.

“I would advise guests who have suffered illness during their stay at Sonesta Beach Resort to seek medical attention from their GP on their return home.”

Start your claim today with our expert team at Your Holiday Claims

If you have suffered symptoms of illness including stomach cramps and diarrhoea at the Sonesta Beach Resort, contact our holiday experts today.

Our expert team has over 50 years combined experience within the travel law industry and are awaiting your call.

Contact our team today by calling us on 0330 100 2851, or complete our online contact form and a member of our team will be in touch shortly.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Guest suffers “very bad experience” at the Sonesta Beach Resort in Egypt