Guest claims Ocean Maya Royale in Mexico is “perfect setup for travellers’ diarrhoea”

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Guest claims Ocean Maya Royale in Mexico is “perfect setup for travellers’ diarrhoea”

The experts at Your Holiday Claims have been contacted by a holidaymaker who has fallen ill on holiday at the Ocean Maya Royale in Mexico.

If you’ve fallen ill on holiday at the Ocean Maya Royale in the past 3 years, you may be able to bring a no win, no fee holiday illness claim against your tour operator.

  • Guests report being served lukewarm food at Ocean Maya Royale
  • Holidaymakers suffer “travellers’ diarrhoea” during their stays
  • Doctors called to hotel to treat sick guests

At Your Holiday Claims, we have over 50 years’ combined experience helping people across the UK receive the compensation they deserve after falling ill on holiday in Mexico.

To speak directly to a holiday claims expert, call us now on 0330 100 2851.

Lukewarm food and illness at Ocean Maya Royale in Mexico

Recent visitors to the Ocean Maya Royale in Mexico have commented on TripAdvisor after falling ill at the hotel.

One holidaymaker commented: “The hot food at the buffet was not hot at all, a perfect setup for travellers’ diarrhoea which I had the first day.”

Others claimed they “became ill at the hotel and had to call the doctor” during their stay. They added they “lost a week of the holiday due to illness which was food related”.

It was also claimed staff “handled the food cooked and undercooked with the same cooking utensils”.

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “We are aware of a number of cases of illness at the Ocean Maya Royale in Mexico.

“If food is served lukewarm or undercooked within all-inclusive hotels, there is a risk of large outbreaks of illness occurring.

“I would encourage anyone who has fallen ill at the Ocean Maya Royale in Mexico to contact Your Holiday Claims as soon as possible for advice on whether they may be entitled to make a claim.”

If you’ve fallen ill on holiday abroad, you can read more about how our experts can help you make a travellers diarrhoea claim here.

Speak to the experts at Your Holiday Claims today

To find out how you can make a successful no win, no fee claim for holiday illness compensation, speak to the experts at Your Holiday Claims today.

Call us on 0330 100 2851, or simply complete our quick online holiday claim form to arrange a call-back.

If you’d like more information on how our holiday illness solicitors can help you make a successful claim for illness in Mexico, take a look at our Mexico holiday illness claims page.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Guest claims Ocean Maya Royale in Mexico is “perfect setup for travellers’ diarrhoea”
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