At Your Holiday Claims we have recently received enquiries from British holidaymakers who have fallen fell ill at the ClubHotel Riu Oliva Beach Resort in Fuerteventura.
We previously reported on illness outbreaks at the hotel in June 2014. This came after guests suffered “severe sickness” and “chronic diarrhoea”, thought to be the result of consuming undercooked chicken.
More recently, a holidaymaker has contacted our holiday claims experts after suffering suspected gastroenteritis at the ClubHotel Riu Oliva Beach Resort. Symptoms included stomach cramps which reportedly continued after their return home.
Others have continued to complain of sickness at the ClubHotel Riu Oliva, Fuerteventura and have raised “health, safety and hygiene concerns”.
One holidaymaker from Blackburn said: “I feel that the health and safety of my family was severely compromised.
“We were very careful what we were eating at the hotel as my family were exceptionally poorly with symptoms of gastroenteritis. It became evident that there were a large number of guests staying at the hotel suffering the same symptoms.”
“I observed a number of things that concerned me in regards to the food and hygiene. Fish, chicken and meat were cooked in the restaurants on the same grill at the same time, with the same utensils. I also observed food going cold and then being reheated.”
“I fully appreciate that food and hygiene rules are different in other countries, however I can also see why many people were being poorly. I feel that Thomson should be working with their hoteliers to promote good hygiene practices.”
Tracy Stansfield, an experienced holiday claims solicitor at Your Holiday Claims, commented: “It is a concern to read continuing reports of illness at the ClubHotel Riu Oliva Beach Resort.
“The enquiries we have received and the further reports we have read online, suggest that holidaymakers have contracted gastroenteritis at the hotel and this can be caused by poor food and hygiene standards.”
“We hope that immediate measures will be put in place by the tour operators and hotel management, to investigate the food and hygiene procedures and ensure that standards are being upheld.”
“I would urge anyone who has fallen ill at this hotel to contact Your Holiday Claims for expert advice on the merits of making a claim for compensation.”
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