Gardenia Plaza Hotel, Sharm el Sheikh, Egypt, “Highly recommended NOT to go!”

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We are becoming increasingly concerned about the well-being of holidaymakers at the Gardenia Plaza Hotel in Sharm el Sheikh, Egypt.

Our team of holiday illness experts has spoken to a number of British holidaymakers after their holidays have been ruined and described as the “worst experience ever”.

There are now 207 terrible reports on Tripadvisor that have been made against this hotel.

A British couple who stayed at the Gardenia Plaza Hotel in September said: “What an absolute disaster. The whole place was filthy. We constantly had to ask for the bedding to be changed and were always having to ask for toilet rolls.

“There were never any clean towels, and not enough of them. The place was smelly, full of flies, mosquitoes, ants and bed bugs.

“The staff were ignorant, rude and bad mannered.

“The food wasnt for English consumption, it was bland and left over slops. We spent £600 on eating out and ordering McDonalds takeaways to the hotel.

“The swimming pools were death traps especially for young children. There was a closet at the side of our room which was being used as a junk skip by the cleaners. It contained old bed frames with droppings of some kind on them, old dirty pillows and all other kinds of every day rubbish from other peoples rooms.

“All alcoholic drinks were watered down. And none of the beers were cold.

“We would be woken up on many mornings at 4.30 by a fogging machine. Very loud too. I ended up with a bad stomach when I got home.

“There were loose cables everywhere.

“The toilets in the reception were never cleaned. The cleaners would walk round with a mop stick and a dirty towel on the end of it, using this in peoples apartments.

“This hotel has previously been on watchdog for SERIOUS HEALTH AND SAFTEY ISSUES and in my eyes should be condemned as soon as possible and not allowed for holidaymakers such as you and I to be fooled and conned and mislead by this disgrace”.

Anne Thomson, Head of Travel Law at Your Holiday Claims, a division of Farnworth Rose solicitors said: “The conditions in this hotel that people are forced to reside in are absolutely disgraceful.  I hope the tour operators that are involved in working with the management staff at this hotel and who actively promote and sell package holiday to the Gardenia Plaza take these complaints seriously and act immediately to prevent a serious outbreak of illness developing and accidents from occurring.

“We have been contacted by holidaymakers who have been ill during their stay at this hotel and have been made aware of how little people have been offered in the form of compensation with the tour operator they booked their holiday with and urge people to not accept any form of vouchers by way of an apology and to contact as soon as possible on 0330 100 2851 for free legal advice and help to claim the maximum compensation they are entitled to.

“By seeking legal representation, people will be entitled to much more”.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Gardenia Plaza Hotel, Sharm el Sheikh, Egypt, “Highly recommended NOT to go!”
Jennifer Hodges