We are becoming increasingly concerned about the well-being of holidaymakers at the Gardenia Plaza Hotel in Sharm el Sheikh, Egypt.
Our team of holiday illness experts has spoken to a number of British holidaymakers after their holidays have been ruined and described as the “worst experience ever”.
There are now 207 ‘terrible’ reports on Tripadvisor that have been made against this hotel.
A British couple who stayed at the Gardenia Plaza Hotel in September said: “What an absolute disaster. The whole place was filthy. We constantly had to ask for the bedding to be changed and were always having to ask for toilet rolls.
“There were never any clean towels, and not enough of them. The place was smelly, full of flies, mosquitoes, ants and bed bugs.
“The staff were ignorant, rude and bad mannered.
“The food wasn’t for English consumption, it was bland and left over slops. We spent £600 on eating out and ordering McDonalds takeaways to the hotel.
“The swimming pools were death traps especially for young children. There was a closet at the side of our room which was being used as a junk skip by the cleaners. It contained old bed frames with droppings of some kind on them, old dirty pillows and all other kinds of every day rubbish from other peoples rooms.
“All alcoholic drinks were watered down. And none of the beers were cold.
“We would be woken up on many mornings at 4.30 by a fogging machine. Very loud too. I ended up with a bad stomach when I got home.
“There were loose cables everywhere.
“The toilets in the reception were never cleaned. The cleaners would walk round with a mop stick and a dirty towel on the end of it, using this in people’s apartments.
“This hotel has previously been on watchdog for SERIOUS HEALTH AND SAFTEY ISSUES and in my eyes should be condemned as soon as possible and not allowed for holidaymakers such as you and I to be fooled and conned and mislead by this disgrace”.
Anne Thomson, Head of Travel Law at Your Holiday Claims, a division of Farnworth Rose solicitors said: “The conditions in this hotel that people are forced to reside in are absolutely disgraceful. I hope the tour operators that are involved in working with the management staff at this hotel and who actively promote and sell package holiday to the Gardenia Plaza take these complaints seriously and act immediately to prevent a serious outbreak of illness developing and accidents from occurring.
“We have been contacted by holidaymakers who have been ill during their stay at this hotel and have been made aware of how little people have been offered in the form of compensation with the tour operator they booked their holiday with and urge people to not accept any form of vouchers by way of an apology and to contact as soon as possible on 0330 100 2851 for free legal advice and help to claim the maximum compensation they are entitled to.
“By seeking legal representation, people will be entitled to much more”.