Food Poisoning Outbreak Ruins Stays at Melia Cayo Santa Maria, Cuba

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Hoildaymakers returning from the Melia Cayo Santa Maria Hotel in Cuba during August 2013 are complaining on TripAdvisor of suffering from symptoms of severe food poisoning.

The Melia Cayo Santa Maria is promoted by Thomas Cook Holidays among others. This hotel is a 4 star all inclusive in a beach-front location. The hotel dining facilities include a main buffet restaurant, beach restaurant and Mediterranean, Italian, French and Japanese à la carte restaurants.

One holidaymaker who returned from the hotel in August  said: “The food was not good, some under cooked and some cold. At the snack bar we were given egg on mouldy toast.

The hotel ran out of water on two separate occasions, meaning no toilets on the complex flushed, staff were unable to wash their hands to prepare food and the whole complex became filthy in a matter of hours.”

Anne Thomson, Head of the Holiday Illness Claims Department at Farnworth Rose said: “It is worrying to read about such appalling standards of food and hygiene at the Melia Cayo Santa Maria Hotel. Anyone who has been ill at this hotel in the past 3 years should contact us as soon as possible to discuss compensation.”

Contact our food poisoning compensation solicitors

If you have suffered a holiday illness in a package hotel abroad, please contact Farnworth Rose for free information about claiming compensation.

Anne Thomson has successfully dealt with millions of pounds worth of holiday illness compensation claims over the past 25 years. Anne has previously worked for major tour operators Thomas Cook and Thomson/First Choice and has the background knowledge, expertise and understanding to ensure that you receive the compensation you deserve.

Tracy Stansfield, an experienced solicitor in the team has headed up her own personal injury department representing the victims of accidents and illness for over 20 years. Dealing with a whole range of illnesses/accidents ranging from minor injuries to injuries with life changing consequences, Tracy has successfully worked with her clients to ensure that they receive the maximum compensation due to them.

If you would like to begin our no win no fee case service, please start online your Caribbean holiday illness claim.

If you have suffered any type of illness or injury during a holiday abroad contact Anne Thomson or Tracy Stansfield on: 0330 100 2851.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Food Poisoning Outbreak Ruins Stays at Melia Cayo Santa Maria, Cuba
Jennifer Hodges