Family awarded £8,250.00 compensation for holiday illness nightmare, Sunrise Tirana Aqua Park Resort, Nabq Bay, Egypt

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Lancashire-based law firm, YourHolidayClaims, a division of Farnworth Rose solicitors, has successfully recovered £8,250 compensation for a young family who suffered food poisoning whilst on holiday at the Sunrise Tirana Aqua Park Resort, Nabq Bay, Egypt.

Miss Nazia Arshad and her fiancé  Mr Christian Moss booked their all-inclusive family holiday with tour operator Thomas Cook..

Unfortunately what was expected to be a lovely family holiday, a time to spend quality time together resulted in a holiday nightmare.

The food and hygiene standards in the hotel were below average, flies swamped the dining area and were constantly landing on the food. The food was re-heated and served the next day, believed to be the cause of the illness outbreak Miss Arshad and Mr Moss suffered.

Miss Arshads teenage daughters had to resort to just eating chips because of the poor standard of food in the hotel.

Only a few days after their arrival at the Sunrise Tirana Aqua Park Resort, the couple became ill and confined to their rooms, suffering symptoms of gastric illness that lasted for the remainder of their holiday.

Nazia and her fiancé Christian turned to YourHolidayClaims solicitors for legal advice upon their return to the UK for help to make a claim against Thomas Cook.

Anne Thomson, Head of Travel Law at YourHolidayClaims said: “Miss Arshad and Mr Moss had become extremely ill during their stay on holiday and had still not made a full recovery on their return to the UK.

“Mr Moss has still not recovered and has now been diagnosed with IBS syndrome, believed to be as a result of the illness he suffered whilst on holiday.

“I am saddened by the fact they had been completely let down by the poor food and hygiene standards in the hotel and we are all pleased with the outcome of their case.

“Outbreaks of illness abroad are preventable and the hotel and tour operator have a duty of care and responsibility to maintain health and safety of the highest standards in the hotel.

“I hope they book a family holiday in the future that will not result in illness”.

Miss Arshad commented: “We had both worked really hard to be able to take both our daughters on holiday to Egypt that in total cost us £2,000.

“You dont expect to become ill whilst on holiday.

“The standard of food in the hotel was below average and re-heated and served the next day which we think is the reason why we all became ill.

“We didnt know that we were able to claim compensation, especially two years after this had all happened.

“It was only until my Sister informed us having seen something on Watchdog that we decided to look into it.

“We then started to look on the internet and came across a lot of good reviews about YourHolidayClaims.

“Anne dealt with our claim from start to finish, we cant thank her enough for all her hard work and dedication towards us throughout the claims process. We felt that Anne genuinely wanted the best outcome for us all and set out to recover the compensation for us as quickly as possible.

“We assumed that a claim for compensation would take 12 months or more to settle, so it was a nice surprise for us to have received the cheque much sooner than we expected.

“We will certainly do our homework before travelling abroad next time and highly recommend anyone who has been abroad to speak to Anne and make a claim”.

Start your claim today with the experts at YourHolidayClaims

To find out if you may be able to make a successful claim for compensation, call the experts at YourHolidayClaims on  0330 100 2851.

The experienced legal experts at YHC are here to provide you with comprehensive support throughout your Egyptian holiday illness claim.

Or, you can start your claim today by completing our online enquiry form.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Family awarded £8,250.00 compensation for holiday illness nightmare, Sunrise Tirana Aqua Park Resort, Nabq Bay, Egypt
Shaun Starr