IBEROSTAR Ensenachos epidemic is reportedly still ongoing

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IBEROSTAR Ensenachos epidemic is reportedly still ongoing

Our holiday illness experts are aware that illness continues to plague guests at the Iberostar Ensenachos resort, Cuba, after receiving an enquiry from a recent visitor of the five-star hotel.

If you have also had your dream Cuban getaway ruined by illness, providing that your holiday was booked as part of a package and has been within the last three years then we could help you secure justice via holiday illness compensation!

To discover whether you are eligible to make a claim, call the YourHolidayClaims team now on 0330 100 2851.

Or, alternatively you can arrange for us to contact you at a more convenient time by answering a few quick questions on our online enquiry form.

“Dire hygiene standards, appalling customer service”: Recent IBEROSTAR Ensenachos guests convey their frustration

  • Family turns to YHC following ruined IBEROSTAR Ensenachos stay
  • We reported on further ill-stricken stays at the Cuban hotel at the start of last month
  • Remember you can launch a claim for holiday illness compensation if your illness lasted for at least 7 days!

YourHolidayClaims travel law team are currently helping a British family of 4 receive justice for their stay at the IBEROSTAR Ensenachos in Cuba, after gastric illness devastated their highly anticipated holiday.

As a result of their ordeal, one of these family members has taken to hotel reviewing website TripAdvisor to vent their anger.

The disappointed U.K holidaymaker referred to the hygiene standards at the Caribbean complex as “dire”, before claiming:

“If you can find a clean table you are lucky, there are flies and cockroaches all over the food and this is inside the main buffet. Cross contamination is normal with utensils used for the raw and then cooked meats.

“The pool bar has flies and lots of birds flying onto the tables and landing on the food, vomit on the floor and left for some time. The staff are useless and make no attempt to maintain standards and keep the birds away.

“All 4 of us were ill at some stage of the stay with sickness, diarrhoea, stomach cramps, nausea, headaches and so on, our one son lost just over a stone in weight!!

“This isn’t down to the heat or excessive drinking but due to the appalling hygiene standards”.

In addition to this, another recent holidaymaker also took to TripAdvisor claiming to have encountered similar problems, as they disclosed:

“Was here for 14 nights, on our second night my husband and I took sick, what we thought was a little deli belly.

“Slept for 24 hours in the room, I collapsed on the way to the restaurant and had to be returned to the room, the hotel did organize fresh fruit as room service.

“3 days later both still sick, time to see the doctor on site, she was really nice and gave us tablets to reduce the grinding stomach ache and what not… now 14 days later, we are home and still really unwell, seeking medical advice again from our own doctor. (Silver lining, lost half a stone in weight) still not good!

“This was our third time to Cuba and unfortunately our last which is a shame”.

Comments from our experienced solicitor

“We reported on illness issues at the Iberostar Ensenachos a few weeks ago, and unfortunately it appears that the situation at the five-star resort hasnt improved.

“Our expert team continue to help holidaymakers who have fallen victim to illness in Cuban resorts, and we may be able to assist you too.

“For free advice on whether you can claim compensation for your ruined package holiday, speak to me or any of the experts at YourHolidayClaims now”.

Tracy Stansfield
Experienced solicitor at YourHolidayClaims

Launch your no win no fee claim today

With over 50 years of combined experience, our specialist solicitors have the expertise to help you receive the maximum compensation you deserve.

So get your risk free claim on track today, by providing us with a few of your details and starting your claim online.

Rather discuss your case over the phone? No problem, just give our dedicated travel law team a call now on 0330 100 2851.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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IBEROSTAR Ensenachos epidemic is reportedly still ongoing