Our holiday illness experts are aware that illness continues to plague guests at the Iberostar Ensenachos resort, Cuba, after receiving an enquiry from a recent visitor of the five-star hotel.
If you have also had your dream Cuban getaway ruined by illness, providing that your holiday was booked as part of a package and has been within the last three years then we could help you secure justice via holiday illness compensation!
To discover whether you are eligible to make a claim, call the YourHolidayClaims team now on 0330 100 2851.
Or, alternatively you can arrange for us to contact you at a more convenient time by answering a few quick questions on our online enquiry form.
“Dire hygiene standards, appalling customer service”: Recent IBEROSTAR Ensenachos guests convey their frustration
- Family turns to YHC following ruined IBEROSTAR Ensenachos stay
- We reported on further ill-stricken stays at the Cuban hotel at the start of last month
- Remember you can launch a claim for holiday illness compensation if your illness lasted for at least 7 days!
YourHolidayClaims’ travel law team are currently helping a British family of 4 receive justice for their stay at the IBEROSTAR Ensenachos in Cuba, after gastric illness devastated their highly anticipated holiday.
As a result of their ordeal, one of these family members has taken to hotel reviewing website TripAdvisor to vent their anger.
The disappointed U.K holidaymaker referred to the hygiene standards at the Caribbean complex as “dire”, before claiming:
“If you can find a clean table you are lucky, there are flies and cockroaches all over the food and this is inside the main buffet. Cross contamination is normal with utensils used for the raw and then cooked meats.
“The pool bar has flies and lots of birds flying onto the tables and landing on the food, vomit on the floor and left for some time. The staff are useless and make no attempt to maintain standards and keep the birds away.
“All 4 of us were ill at some stage of the stay with sickness, diarrhoea, stomach cramps, nausea, headaches and so on, our one son lost just over a stone in weight!!
“This isn’t down to the heat or excessive drinking but due to the appalling hygiene standards”.
In addition to this, another recent holidaymaker also took to TripAdvisor claiming to have encountered similar problems, as they disclosed:
“Was here for 14 nights, on our second night my husband and I took sick, what we thought was a little deli belly.
“Slept for 24 hours in the room, I collapsed on the way to the restaurant and had to be returned to the room, the hotel did organize fresh fruit as room service.
“3 days later both still sick, time to see the doctor on site, she was really nice and gave us tablets to reduce the grinding stomach ache and what not… now 14 days later, we are home and still really unwell, seeking medical advice again from our own doctor. (Silver lining, lost half a stone in weight) still not good!
“This was our third time to Cuba and unfortunately our last which is a shame”.
Comments from our experienced solicitor
“We reported on illness issues at the Iberostar Ensenachos a few weeks ago, and unfortunately it appears that the situation at the five-star resort hasn’t improved.
“Our expert team continue to help holidaymakers who have fallen victim to illness in Cuban resorts, and we may be able to assist you too.
“For free advice on whether you can claim compensation for your ruined package holiday, speak to me or any of the experts at YourHolidayClaims now”.
Experienced solicitor at YourHolidayClaims
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