Enquiry received after guests suffer illness at the Steigenberger Aqua Magic

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We have recently received an enquiry following reports of illness at the Steigenberger Aqua Magic in Egypt.

Several guests have contacted our holiday claims experts after falling ill during their stay at the Thomas Cook hotel.

Holidaymakers have also reviewed their time at the hotel on TripAdvisor, one guest said it was a “disappointing family holiday” and that there was “rubbish everywhere and discarded dirty nappies left by the pool”.

They went on to say: “Ended up with a bug that lasted throughout the holiday and I still have it”.

Another guest said that the chicken they ordered at the hotel was pink and “definitely not safe to eat”.

A lady from Woking also noticed hygiene issues at the hotel whilst holidaying with her family.  She said: “As a family of four we stayed here for two weeks. This hotel is nowhere near a 5 star. It has a long way to go and has numerous hygiene issues.

“Luckily it was just me that got ill and since being back I have had it confirmed as a bacterial infection that I had picked up from the hotel. The staff tell you its the weather but when we heard that the staff were ill as well, alarm bells started to ring”.

An experienced holiday claims solicitor at Your Holiday Claims, Tracy Stansfield, commented on the reports of illness: “We are extremely concerned to hear of a further case of illness at the Steinberger Aqua Magic.

“It is imperative that the tour operators and hotel management take these reports seriously to ensure that the health of all of its guests is protected.

“I would strongly encourage anyone who has had their holiday ruined by illness while at the Steigenberger Aqua Magic to contact us as soon as possible to find out if they are entitled to make a claim”.

Contact Your Holiday Claims today

If you have fallen ill whilst on holiday in Egypt, you may be entitled to compensation.

Our expert team has over 50 years combined experience in the travel law industry and is on hand to offer any advice or guidance you may need on the claims process.

Call 0300 100 2851 to speak directly to a holiday claims expert or fill in our online contact form to arrange a quick call back.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Enquiry received after guests suffer illness at the Steigenberger Aqua Magic