Enquiry received after family holiday at the El Ksar Resort is ruined by salmonella

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We have recently received an enquiry after a family holiday in Tunisia ended with one member leaving with salmonella.

The family had travelled to the Thomas Cook promoted El Ksar Resort, where two of family members were affected by illness. It was later confirmed that one of them had contracted salmonella.

Other holidaymakers have taken to TripAdvisor to review the four star hotel with one guest stating the food was “inedible, cold and greasy”.

They added: “Maybe Im fussy but I really do not want to chance reheating food in a microwave that has been kept warm for god knows how long”.

Another holidaymaker described the facilities as “absolutely disgusting” with rubbish all over the complex and underwear, condoms and plastic bags in the swimming pool.

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “Its very concerning to hear of holidaymakers contracting salmonella whilst on holiday”.

“Salmonella can often lead to holidaymakers contracting gastroenteritis – an inflammation of the stomach or bowels resulting in symptoms including vomiting and diarrhoea.”

“There is a much higher risk of infection when foods such as meat and poultry are undercooked. It is vital that all hotels ensure they have high standards of food hygiene in place to ensure that holidaymakers are not placed at risk of contracting such illnesses”.

Have you fallen ill at the El Ksar Resort in Tunisia?

If you have fallen ill while staying at the El Ksar Resort we want to hear from you. Our dedicated holiday claims experts are on hand to answer any questions you may have and offer guidance you need on the claims process.

To talk to a member of our expert holiday claims team, call us on 0330 100 2851, or simply complete our online contact form to arrange a quick call back.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Enquiry received after family holiday at the El Ksar Resort is ruined by salmonella