Honeymoon ruined by illness at Reef Oasis Beach Resort

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A newlywed couple who booked their dream honeymoon at the Reef Oasis Beach Resort hotel in Sharm el Sheikh have warned other holidaymakers about the hotel. Their honeymoon was completely ruined due to poor food and hygiene standards that turned their dream holiday into a nightmare.

The couple from Hurghada in Egypt were left with no water for up to three days during their stay and were also appalled by the poor standard of food and uncleanliness they were exposed to.

On TripAdvisor the couple said: “There was no hot water for three days. The food is dirty, nobody cares and the rooms are ugly. They messed up our honeymoon.

“Dont you ever think about going here.”

A British lady from Shropshire whose well-earned family holiday was ruined during their stay at the same hotel also complained on TripAdvisor: “Our room was well situated but old and tired and in need of a good clean.

“There were plenty of sun beds and no towel reservation allowed but the sun bed mattresses were old and dirty.

“The food was the worst I have ever had. Flies and birds flying around the restaurants and dipping into the food, tables not wiped down, rancid butter, the food was not kept cool or hot accordingly and guests were also handling food on the buffet.

“Paying restaurants were good but hidden extras were not always pointed out.

“Staff continually badgering for tips and moaning about their own situation and the hotel was almost solely occupied by Russians.

“The beach was busy and there was lots of hustling for trips etc.

“We will not be returning”.

In recent years, the Reef Oasis Beach hotel has been reported to have experienced outbreaks of illness resulting in British holidaymakers suffering bacterial and parastic infections including salmonella, shigella, and Giardia.

Many guests who returned to the UK complained of suffering illness during their stay at the hotel, thought to be as a result of food poisoning.

Commenting on the latest complaints made by holidaymakers that have recently returned from their stay at Reef Oasis Beach Resort, Anne Thomson, Head of the Travel Law Department at Your Holiday Claims said: “The team and I are growing increasingly worried about the continuous complaints being made against the hotel, especially after previously being instructed to handle claims for people who became ill during their stay here.

“I am concerned the problems reported then are still persisting and fear others may become ill during their stay at the Reef Oasis Beach Resort unless the hotel management and tour operators involved act upon the complaints being made.

“We hope a full investigation will be carried out and food and hygiene standards drastically improved to prevent others from having their holidays ruined by illness.

“I would urge anyone who has been ill during their holiday at this hotel to contact us directly to receive free legal advice and guidance as they may be entitled to make a holiday illness compensation claim.”

Contact Your Holiday Claims

For more information on how we could help you make a successful claim for compensation after suffering a holiday illness abroad, contact Your Holiday Claims today. Learn more if you have suffered holiday illness in Egypt.

Call free on 0330 100 2851 or simply complete the online contact form below and we will be in touch shortly.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Honeymoon ruined by illness at Reef Oasis Beach Resort
Shaun Starr