E. coli ruins family holiday at the AzuLine Hotel Coral Beach in Ibiza

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A British family who travelled to the AzuLine Hotel Coral Beach in Ibiza endured a nightmare holiday after contracting E. coli during their stay.

The Smith family, from Bishop Auckland in County Durham, reported falling “horrifically” ill at the hotel. All four members of the family fell ill and their two daughters required hospital treatment for days.

The family had travelled to the 3 star AzuLine Hotel Coral Beach for eleven days in early June 2014. Just days into their holiday, they began suffering symptoms including sickness, stomach cramps, and diarrhoea.

Both two-year-old daughters were eventually diagnosed with haemolytic uraemia syndrome, which is a condition related to E. coli causing kidney failure due to a breakdown of red blood cells.

They were admitted to the Royal Victoria Hospital in Newcastle on their return to the UK, requiring dialysis to help their kidneys function.

The childrens father, Mr Smith, described the experience as their “worst nightmare”. He stated: “The last few weeks have been like our worst nightmare coming to life as we have had to watch our girls fight for their lives in hospital.

“The last thing we imagined was that we would all fall so horrifically ill. We did notice that some of the food that should have been chilled was left at room temperature and some of it was undercooked, but we tried to be as careful as possible.

“We just want answers about what caused the illness and to know that if the hygiene failings are found, steps are taking to rectify them and prevent anyone else suffering in the same horrible way as we have.”

Haemolytic Uraemia Syndrome (HUS) most commonly follows an infection such as stomach bug (gastroenteritis). The bug most commonly linked with HUS is E.coli which may be contracted as a result of consuming contaminated food or drinking water.

Anne Thomson, Head of Travel Law at Your Holiday Claims, commented: “It is always worrying to read reports of holidaymakers suffering serious illness such as this.

“Unfortunately, such an illness can not only ruin a holiday but may also lead to requiring hospital treatment causing a great deal of upset and stress to everyone involved.

“At Your Holiday Claims, we can help you obtain compensation for the illness you have suffered, your spoilt or ruined holiday and any out of pocket medical expenses or other financial losses you may have incurred.”

Contact Your Holiday Claims

Our dedicated holiday claims team has over 50 years combined experience within the travel law industry.  Our lawyers have the background knowledge and expertise to help you make a successful claim for compensation.

For more information contact us today. Simply call us free on 0330 100 2851 or complete the online contact form below for a quick call-back.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
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E. coli ruins family holiday at the AzuLine Hotel Coral Beach in Ibiza
Shaun Starr