Dysentery and diarrhoea sink holiday dreams at Azul Sensatori Hotel, Mexico

YourHolidayClaims are helping a holidaymaker claim compensation after their holiday was ruined by a food poisoning outbreak at the Azul Sensatori Hotel in Mexico.

If sickness ruined your package holiday within the last 3 years, let the legal experts at YourHolidayClaims help you claim the compensation you deserve.

To reveal whether or not you can make a claim, give our team a call now on 0330 100 2851.

Or if you’re unable to speak over the phone right now, you can arrange for us to call you back at a more suitable time by launching your claim online.

Mexican holidays ruined by illness at Azul Sensatori Hotel

  • Holidaymaker claims food poisoning outbreak affected numerous holidaymakers
  • Visitors to the hotel have been admitted to hospital during their stay
  • Guests report suffering “constant” sickness and diarrhoea at the hotel
  • YourHolidayClaims have successfully settled claims for holiday illness at this resort 

A sickness stricken party of 4 have reached out to industry leaders YourHolidayClaims for help to claim compensation after suffering severe diarrhoea and vomiting during their stay at the Azul Sensatori Hotel in Mexico.

They claimed that guests at the hotel were hospitalised due to the outbreak of food poisoning at the hotel. In recent weeks, holidaymakers have also taken to TripAdvisor after their holidays were ruined by illness outbreaks in Mexico.

One distressed former guest of the Mexican resort claimed:

“My husband in the first week got sick … cramps, sickness & diarrhoea. It wasn’t just a mild case – it was constant”.

In addition to this, another holidaymaker added:

“My wife and son [had] dysentery our first and second night after drinking and eating the food,” states another holidaymaker”.

Both stricken groups claim that food, including meat, was served undercooked with “raw sausages” a common concern.

Our team have previously helped former guests of the Azul Sensatori Hotel receive the compensation they deserve, including a couple from Hull who secured over £4000 for their troubles.
You can read the full details of their story and how YHC helped here.

Our Head of Travel Laws’ thoughts

“Unfortunately, this is not the first time guests have reported suffering from illness at the Azul Sensatori Hotel.

“In 2015, we heard from holidaymakers struck by a cyclospora cayetanensis outbreak, an intestinal parasite spread through ingesting contaminated food or water, at the hotel. Sadly, it appears that food hygiene issues are continuing to plague guests at the resort.

“We have successfully settled claims for holiday illness at this resort and our helpline remains open to anyone who is suffering from, or has suffered from illness on their package holiday within the last three years. You are only a phone call or click away from expert legal advice”.

Anne Thomson
Head of Travel Law at YourHolidayClaims

Getting you the compensation you deserve

With over 50 years’ experience in travel law and an unrivalled claim success rate, YourHolidayClaims have the expertise and background knowledge to provide you with the best legal representation.

To start your risk free claim today, give our experts a call now on 0330 100 2851.

Alternatively, you can start your claim online by answering a few quick questions on our online enquiry form.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Dysentery and diarrhoea sink holiday dreams at Azul Sensatori Hotel, Mexico
2016-08-01T09:58:41+00:00
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