Dreams Holiday turned into a nightmare at Dreams Puerto Aventuras Resort and Spa in Mexico

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Reports of food poisoning have emerged yet again, from Dreams Puerto Aventuras Resort and Spa in Mexico.

Dreams Puerto Aventuras Resort and Spa is promoted by Virgin Holidays as an all-inclusive resort, in a beautiful beach setting. “The Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some!” boasts the brochure.

This is perhaps not what one holiday maker had anticipated. Her husband was hospitalised, having suffered food poisoning at the resort. “My husband suffered food poisoning from the buffet, he deteriorated as the days went by, to the point that he spent the last two days of our holiday in hospital!” she said on TripAdviser.

“I later found out that it wasnt the first time food poisoning had occurred at this resort” she added.

In January 2014, Your Holiday Claims received enquiries from holidaymakers who had also suffered food poisoning at Dreams Puerto Aventuras Resort and Spa and they had reluctantly paid $140.00 (MXN/USD) for medication.

Standards of hygiene were criticised by another holidaymaker “Housekeeping seem to have forgotten their purpose” they said. “Fingerprints were noticed all around the hotel grounds, bed sheets were rarely changed and sun loungers needed at least two towels to cover the filth”.

Experienced solicitor Tracy Stansfield commented on reports “Its disheartening to read of apparently on-going issues at this resort. Being hospitalised at any time is a traumatic experience but this is even more so if it occurs on in a foreign country whilst on holiday.”

“I trust that both the hotel management and Virgin Holidays will conduct a full investigation into the claims made and ensure that any issues are dealt with straight away.”

Contact Your Holiday Claims

If you have experienced food poisoning and/or gastric illness whilst holidaying at Dreams Puerto Aventuras Resort and Spa in Mexico, contact our team of experienced travel law solicitors and find out whether you are entitled to make a claim.

Our solicitors have in excess of 50 years combined experience and are on hand to take your call and offer you professional advice on the merits of making a claim.

To contact us for a free initial consultation, call us today on 0330 100 2851 or complete our online contact form and an expert advisor will be in touch.


Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Dreams Holiday turned into a nightmare at Dreams Puerto Aventuras Resort and Spa in Mexico