Dream holiday halted by suspected case of Cyclospora at Sandos Caracol Eco Resort, Mexico

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Dream holiday halted by suspected case of Cyclospora at Sandos Caracol Eco Resort, Mexico

A British holidaymaker who reported falling ill with Cyclospora whilst staying at Sandos Caracol Eco Resort in Mexico has aired their frustrations online to warn fellow holidaymakers.

  • Guest claims she suffered from severe sickness and diarrhoea that ruined her holiday
  • Devastated holidaymaker then reveals she was diagnosed with Cylcospora
  • Other online reports convey a similar theme as standards of the hotel are heavily criticised

Has an illness outbreak compiled your Mexican misery while on holiday at the Sandos Caracol Eco Resort, Mexico?

If so, and your holiday was booked as a package in the last 3 years, Your Holiday Claims could help you win thousands of pounds in compensation.

Our dedicated team of travel law solicitors have an unrivalled success claim rate combined with a collective 50+ years experience within this industry, so you can be sure that youre in good hands when claiming with us.

You can start the claim process right now by giving us a call on 0330 100 2851.

Holidaymaker reveals how cyclospora terrorises her holiday, and beyond

A devastated holidaymaker has taken to TripAdvisor to warn others after her holiday was ruined by sickness and diarrhoea, later confirmed to be the gastric illness Cyclospora.

Disclosing the effects that the illness has had on her life after returning home, she said: “I have been off work for two weeks now and I have lost a stone and a half in weight”.

“After having a stool sample taken I have been informed by my doctor that I have contracted a parasite called Cyclospora transmitted by faeces or faeces-contaminated fresh produce and water”.

Speculating as to what the reasons were for her to catch Cyclospora, she revealed: “In the restaurant, birds flew around (as there were no doors to stop them coming in) and I found a lizard in the cereal one day. We advised a member of staff who shrugged it off”.

The disgruntled poster finished by commenting: “[Im] really put off ever traveling abroad again and wish we never went on holiday. Such a shame as we saved for over a year for what we thought would be a dream holiday”.

Numerous reports of unsanitary facilities at the hotel have also circulated on TripAdvisor, with another guest commenting: “The pool was closed an entire day due to an “accident” but no one would really say what. Water was obviously cloudy”.

Anne Thomson, Head of Travel Law at Your Holiday Claims, had some thoughts to share, and commented: “Cyclospora is a very serious gastric illness and it is extremely worrying to hear of a British holidaymaker contracting it whilst on holiday.

“It is essential that the hotel and tour operator to now undertake a full review of their food safety practices, and I urge anyone affected at the Sandos Caracol Eco Resort to come forward and seek expert legal advice so we can get to the bottom of this”.

Had a holiday plagued by illness in Mexico?

If your package holiday has been ruined by illness at Sandos Caracol Eco Resort in Mexico, you may be able to claim holiday illness compensation.

The team at Your Holiday Claims have over 50 years combined experience in successfully recovering holiday illness compensation for British holidaymakers and are here to help you do the same.

Also, all claims we pursue are done on a no win no fee basis, which means whatever the outcome of your claim that you are at no chance of financial risk.

For a free, no obligation consultation and to find out what your claim may be worth, call us on  0330 100 2851.

Or simply complete our online enquiry form here and we will be in touch as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Dream holiday halted by suspected case of Cyclospora at Sandos Caracol Eco Resort, Mexico