Dozens of holidays ruined by food poisoning at the Iberostar Chich Khan, Tunisia

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Your Holiday Claims, a division of Farnworth Rose Solicitors, is now dealing with a group of 45 holidaymakers whose holidays were ruined by food poisoning at the Iberostar Chich Khan in August 2013.

Those suffering illness have experienced symptoms of severe stomach cramps and diarrhoea, fever, nausea, and vomiting. On return to the UK a number of holidaymakers went to their GP for treatment and provided stool samples which proved positive for the bacterial infections salmonella and shigella.

Those clients who have already instructed us to seek compensation from their tour companies have reported many problems with food and hygiene standards generally, all of which can cause sickness amongst residents at any holiday hotel.

Anne Thomson, Head of Travel Law at Your Holiday Claims, is very concerned: “It is absolutely clear that there were serious problems at the Chich Khan last summer, certainly during August. My clients have reported undercooked food, particularly chicken, which is a disaster waiting to happen. Food which should have been served hot was lukewarm and flies were seen in the restaurant buffet area and on the uncovered food. All these issues are well known for causing food poisoning at the Iberostar Chich Khan. It has been heart breaking to hear of the family holidays that have been ruined.

“What also concerns me is the way in which some tour companies are trying to avoid paying compensation to their customers. One tour operator told a customer, Hotels we use only have to comply with local standards and there is no evidence to suggest that this was the case here. I doubt that local standards would support flies on the food or chicken being undercooked! If anyone has attempted to claim compensation but have been put off by such an argument, I would urge them to contact me for further advice and assistance.”

Well-known and trusted tour companies who sent customers to the Iberostar Chich Khan during summer 2013 include Thomas Cook, Medhotels, and Lowcost Holidays.

We can help you make a claim for compensation

If you have suffered food poisoning at the Iberostar Chich Khan, the team at Your Holidays Claims is available to help you. Our specialist team of travel lawyers has over 50 years combined experience successfully dealing with holiday illness and accident claims.

The Package Travel Regulations 1992 extend your tour operators liability – your tour operator has to accept responsibility for any faults and failings on the part of the hotel. This means that you have the right to claim directly against the tour company rather than having to claim against the hotel. Find out more about your holiday sickness claim.

Your Holiday Claims lawyers can help you make a successful claim for compensation. We work on a No Win No Fee basis and you have total peace of mind.

Contact us now on 0330 100 2851, or use our online enquiry form and send us brief details of your illness. One of our expert lawyers will then speak to you about your potential holiday illness claim.

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Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Dozens of holidays ruined by food poisoning at the Iberostar Chich Khan, Tunisia
Shaun Starr