The TripAdvisor website contains many uncomplimentary reports about the poor hygiene and food safety standards at The Grand Hotel in Sharm El Sheikh, Egypt.
The Grand Hotel is promoted by tour operator, Red Sea Holidays and featured for its “excellent choice of restaurants with many á la carte options and several bars”.
One disgruntled guest said “the quality of the food, presentation and service in the restaurants ranged from very poor to shockingly appalling”. The guest claimed to have witnessed “loud arguments and fights breaking out between staff and a chef spitting into a bucket as he cooked”.
“One member of my party found a stone in her food on one occasion” it is reported.
Red Sea Holidays faced criticism, “despite numerous complaints to Red Sea Holidays, our concerns have been glossed over and they seem to consider this catalogue of disasters acceptable”.
Another guest said “anyone thinking of using Red Sea Holidays or holidaying at The Grand Hotel, I would advise not, unless you want a drastic weight loss”. “My partner and I had food poisoning after consuming raw chicken in one of their restaurants. We were very poorly for the remainder of our holiday”.
Experienced solicitor at Your Holiday Claims, Tracy Stansfield said “serving raw chicken is dangerous and simply not unacceptable. It is always distressing to hear of holidays being needlessly ruined and of holiday makers suffering sickness throughout their holiday”.
“I would urge holiday makers suffering sickness at The Grand Hotel to seek medical advice and to contact the team and see if they are entitled to compensation”.
Are you entitled to make a holiday claim?
Sickness is not always just one of those things. If it is caused by poor standards then it may be possible to claim compensation and we have a team of legal experts on hand to help.
Our legal experts have a wealth of background knowledge and over 50 years combined experience within the travel law industry so you can be confident, your claim is in safe hands!
Contact us today by calling us on 0330 100 2851 or complete our holiday claim form and a member of our dedicated team will be in touch shortly.