Couple’s holiday to Cancun ruined by illness

We have received an enquiry after a couple were struck down with illness at the Hideaway Royalton in Cancun.

On holiday for two weeks, the pair both suffered illness at the five star resort and noted that they were served cold meals during their first week.

Other guests at the Thomson and First Choice promoted hotel have posted comments on TripAdvisor after they had issues with the food.

One guest said: “Food was terrible. The buffet was the same for breakfast, lunch and dinner all 7 days. The food at the restaurant was so bad it was barely edible”.

Another guest said they witnessed poor hygiene standards at the resort: “We had a swim-up suite and we only went in that pool once right after it was cleaned because it was filthy all the rest of the time.

“Other guests had dropped potato chips, cigarette butts, ketchup packets, bottle corks, and some unidentified items – basically treated as a trash can. We had to constantly call to have it cleaned up. Disgusting. Our room was also poorly cleaned”.

A recent visitor from Derbyshire also complained of illness during their stay, they said: “We were both ill by the fifth day with diarrhoea and vomiting and this was the case with about 20 other people we spoke to, all staying at the Hideaway!

“We found nearly all meals to be either cold or lukewarm. We hated the buffet, yes there is an enormous amount of food but again it was either cold or only just warm, we are not sure if this is what made us ill. The only other thing we could put it down to was poor hygiene in the bars where we witnessed the glasses were sometimes just rinsed under the tap”.

Tracy Stansfield, an experienced holiday claims solicitor at Your Holiday Claims, said: “It is always worrying when hearing about poor food hygiene standards at a hotel as this can be a cause of illness among guests.

“So it’s extremely important that hotels maintain a high level of cleanliness to minimise the risk of an illness outbreak as much as possible.

“But if you have found yourself suffering from illness while on holiday I would strongly urge you to call me or a member of our holiday claims team to find out if you would be entitled to make a claim”.

Have you fallen ill on holiday?

If your holiday has been affected by illness our expert team of travel law solicitors could help you make a successful claim for compensation.

Call us as soon as possible on 0300 100 2851 to speak directly to a travel law expert or simply complete our online contact form and we’ll be in touch as soon as possible.

Get in touch with one of our team

If you would like more information on how to make a claim for holiday illness, or would like some advice to determine if you could have a successful claim, speak to our team of professional experts who cover a wide range of legal matters, from loss of income due to holiday illness to serious injury claims. Contact us today on 0330 100 2851.

Book your call with one of our holiday claims experts
If you or any members of your family have fallen ill on holiday in the last 3 years, or been involved in an accident abroad, you may be entitled to compensation and we are here to help.

So start the process today by calling our holiday claims experts on 0330 100 2851, or simply complete the online contact form below to arrange a quick call-back. We look forward to helping you.
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Comments from our happy clients

Trevor and I would like to take this opportunity to thank you and your team who helped us in our successful claim. It is such a relief to be able to now put this behind us. Many thanks for all your hard work and for all you have done for us.
Bryonie and Trevor Price
I would like to thank Anne Thomson for all her help, understanding and patience throughout my claim.
Jacqui Taylor
Following my family becoming ill on holiday and my 2 year old daughter becoming particularly unwell, I contacted Anne at Your Holiday Claims from an internet search to see what I could do in regards to bringing this to my holiday company’s attention.
Emma Sheridan
I would like to thank Tracy Stansfield for the work she has carried out for me and assisting me in getting justice against the tour operator.
Dave Robertson
Having never thought to have contacted a solicitor to pursue a claim for compensation before, I am glad that I instructed Your Holiday Claims to deal with my claim following a holiday illness I suffered during my stay in Egypt.
Christopher Whitwell
We are very happy with the outcome of our case, especially as we were not offered anything from the tour operator we had booked our holiday with.
Dianne Cherry
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Couple’s holiday to Cancun ruined by illness
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