A couple returning from a 7-night stay at the Mitsis Laguna Resort and Spa, Crete, have contacted the experts at Your Holiday Claims after illness ruined their April 2016 holiday.
- Holidaymaker describes being unable to keep food down for 5 days out of their 7-night stay
- Undercooked, cold food and questionable hygiene reported at the five-star resort.
- Guest warns others âdo not stay hereâ
If your holiday at the Mitsis Laguna Resort and Spa has been ruined by illness in the past 3 years, you could be entitled to compensation of anything between £770 and £43,890 with help from Your Holiday Claims.
As all our claims are brought on a no win, no fee basis, you will never be left out of pocket no matter what the outcome of your claim.
To find out how much you can claim, call our experts on 0330 100 2851 now.
Illness strikes at Mitsis Laguna, Crete
The experts at Your Holiday Claims have been contacted by British holidaymakers who claim to have fallen ill at the Mitsis Laguna Resort and Spa in April 2016.
The couple claim to have suffered from gastric illness that led to them being unable to keep food down for 5 days.
Reports of poor food quality and low hygiene standards employed at the hotel are rife online.
Writing on review site TripAdvisor, one guest claims, âThe hygiene levels were poor and the food was often very cold or undercooked. I must seriously question the ability of half the staff this hotel employ.â
Another guest warns, âthe food is terribleâ and âlooked inedible.â
Anne Thomson, head of travel law at Your Holiday Claims said: âThe Mitsis Laguna Resort and Spa is marketed by tour operators such as Thomas Cook.
âReports of an illness outbreak and poor hygiene standards are particularly alarming as the tour operator has a duty of care towards guests. Gastric illness can spread quickly in all-inclusive resorts.
âI would urge anyone who has fallen ill at the Mitsis Laguna Resort and Spa to contact Your Holiday Claims immediately. We are here to help you claim the compensation you deserve following holiday illness in Crete.â
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